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Twill Software Engineer Interview Guide

Twill Software Engineer interview guide: reported rounds, questions and how candidates describe the process.

The 60-second brief

As a Software Engineer at Twill, you play a crucial role in developing and maintaining innovative software solutions that enhance the user experience and drive business efficiency. Your contributions are vital to the design, implementation, and optimization of products that cater to our diverse customer base. This position not only demands technical expertise but also a strategic mindset to solve complex problems that impact our operations and client satisfaction. The Software Engineer role at Twill involves working on projects that range from backend systems to user-facing applications. You will collaborate with cross-functional teams, including product managers, designers, and data scientists, to deliver robust software solutions that scale effectively. Your work will directly influence how users interact with our services, making it both impactful and rewarding.

This guide is scoped to a Software Engineer candidate at Twill.

Focus areas

  • SQL
  • Technical Interview (Coding/Hands-on)
  • Cognitive Skills (Problem Solving)

The Twill interview process

Twill candidates report 3 rounds over 3-5 weeks. The stages below are what candidates describe, not a published process.

Technical Round

Assessing coding skills and problem-solving abilities.

What to demonstrate

  • Assessing coding skills and problem-solving abilities
  • Depth in SQL

How to prepare

  • Answer aloud and timed: Explain the differences between various data structures and their use cases.
  • Answer aloud and timed: How do you ensure your code is scalable and maintainable?

Cognitive Skills Assessment

Evaluates analytical thinking and approach to challenges.

What to demonstrate

  • Evaluates analytical thinking and approach to challenges
  • Depth in SQL

How to prepare

  • Answer aloud and timed: What are the SOLID principles, and why are they important?
  • Answer aloud and timed: Describe a time when you had to debug a complex issue. What was your approach?

Managerial Round

Evaluates leadership potential and cultural fit within the team.

What to demonstrate

  • Evaluates leadership potential and cultural fit within the team
  • Depth in SQL

How to prepare

  • Answer aloud and timed: What is your experience with SQL? Can you write a query to fetch data from multiple tables?
  • Answer aloud and timed: How would you approach designing a new feature for an existing application?

Where candidates lose points

Practice Coding Regularly

Regular coding practice is essential for success in technical interviews. Use platforms like LeetCode or HackerRank to sharpen your skills.

Understand the Company Culture

Research Twill’s values and mission to align your responses with the company's ethos during interviews.

Be Clear and Concise

When explaining your thought process during problem-solving, clarity and brevity are critical. Practice articulating your ideas effectively.

Engage with the Interviewers

Ask questions and engage in discussions during your interviews to demonstrate your interest and collaborative spirit.

Questions & practice

Write a function to reverse a linked list.

Medium · Coding / Algorithms

Approach

  1. Restate the input: its shape, its size, and what is guaranteed about it.
  2. Name the brute-force solution and its complexity before improving on it.
  3. Choose the data structure from the access pattern, not from familiarity.
  4. State the target complexity and say which constraint rules the naive version out.

Follow-up

  • How does this change if the input no longer fits in memory?
  • What is the worst case, and how likely is it on real data?

How would you find the longest substring without repeating characters in a string?

Medium · Coding / Algorithms

Approach

  1. Restate the input: its shape, its size, and what is guaranteed about it.
  2. Name the brute-force solution and its complexity before improving on it.
  3. Choose the data structure from the access pattern, not from familiarity.
  4. State the target complexity and say which constraint rules the naive version out.

Follow-up

  • How does this change if the input no longer fits in memory?
  • What is the worst case, and how likely is it on real data?

Can you implement a binary search algorithm? Explain its time complexity.

Medium · Coding / Algorithms

Approach

  1. Restate the input: its shape, its size, and what is guaranteed about it.
  2. Name the brute-force solution and its complexity before improving on it.
  3. Choose the data structure from the access pattern, not from familiarity.
  4. State the target complexity and say which constraint rules the naive version out.

Follow-up

  • How does this change if the input no longer fits in memory?
  • What is the worst case, and how likely is it on real data?

Write a function to merge two sorted arrays into one sorted array.

Medium · Coding / Algorithms

Approach

  1. Restate the input: its shape, its size, and what is guaranteed about it.
  2. Name the brute-force solution and its complexity before improving on it.
  3. Choose the data structure from the access pattern, not from familiarity.
  4. State the target complexity and say which constraint rules the naive version out.

Follow-up

  • How does this change if the input no longer fits in memory?
  • What is the worst case, and how likely is it on real data?

How do you approach testing your code?

Medium · Coding / Algorithms

Approach

  1. Restate the input: its shape, its size, and what is guaranteed about it.
  2. Name the brute-force solution and its complexity before improving on it.
  3. Choose the data structure from the access pattern, not from familiarity.
  4. State the target complexity and say which constraint rules the naive version out.

Follow-up

  • How does this change if the input no longer fits in memory?
  • What is the worst case, and how likely is it on real data?

What is your experience with SQL? Can you write a query to fetch data from multiple tables?

Medium · Technical / Domain Questions

Approach

  1. Name the grain you start from and join outward from it.
  2. Check whether any join is one-to-many before aggregating, or the sums inflate.
  3. Say which index the query would use, and what makes it unusable.
  4. Handle the rows that do not match: that is usually the actual question.

Follow-up

  • How does the query change if that join becomes one-to-many?
  • What happens to this when the table is ten times larger?

Explain why the owner filter ignores the listing index

Medium · composite index · query plans · sort elimination

The only index on resource is (tenant_id, status, updated_at DESC, resource_id DESC). A new endpoint returns one user's resources across all statuses, newest created first: WHERE tenant_id = $1 AND owner_user_id = $2 ORDER BY created_at DESC LIMIT 20. On a tenant with 2M rows it takes 900 ms and EXPLAIN shows a sort above a large scan. Explain precisely why the existing index cannot serve it, give the index that can, and state which of these the new index still will not help: owner_user_id alone across tenants; the same query ordered by updated_at. PostgreSQL 16.

Approach

  1. Separate the two jobs an index does. For filtering, a composite btree is seekable only on a left prefix, so with no predicate on status the scan can at best range over tenant_id and test owner_user_id per row; PostgreSQL 16 has no btree skip scan to jump the unconstrained column.
  2. For ordering, the index is sorted by (status, updated_at) within a tenant and not by created_at, so the LIMIT cannot stop early: every matching row is read and then sorted. That is the 'Sort Method: top-N heapsort' line, and it is why the plan reads 2M rows to answer with 20.
  3. Derive the replacement from the access path — equality, equality, then the ordering column: CREATE INDEX CONCURRENTLY ON resource (tenant_id, owner_user_id, created_at DESC). The scan seeks to the (tenant, owner) range and walks 20 entries in order, so the Sort node disappears along with the row-read.
  4. Treat INCLUDE (title, status) as conditional, not free. An index-only scan still visits the heap for any row whose page is not marked all-visible, so on a table taking 1.2k writes/second the win depends on autovacuum keeping the visibility map current, and the wider index costs more on every insert.

Follow-up

  • 90% of rows are status='active'. Would a partial index WHERE status = 'active' change your answer, and for which of the three queries?
  • A dashboard runs this for 40 owners in one page load. What changes about the design?

Explain the differences between various data structures and their use cases.

Medium · Technical / Domain Questions

Approach

  1. Clarify what is being asked and what a complete answer contains.
  2. State your assumptions explicitly before working the problem.
  3. Say what you would check first and why it is the highest-information step.
  4. Work from the requirement backwards to the design.

Follow-up

  • What assumption would you test first?
  • How would you know your answer was wrong?

How do you ensure your code is scalable and maintainable?

Medium · Technical / Domain Questions

Approach

  1. Fix the scope first: who calls this, how often, and what they do when it fails.
  2. Name the read and write paths separately; they rarely have the same bottleneck.
  3. Choose a partition key and say what query it makes expensive.
  4. State the consistency you need, and where you are willing to be stale.

Follow-up

  • What breaks first when traffic grows ten times?
  • How does this behave when that dependency is down for an hour?

What are the SOLID principles, and why are they important?

Medium · Technical / Domain Questions

Approach

  1. Clarify what is being asked and what a complete answer contains.
  2. State your assumptions explicitly before working the problem.
  3. Say what you would check first and why it is the highest-information step.
  4. Work from the requirement backwards to the design.

Follow-up

  • What assumption would you test first?
  • How would you know your answer was wrong?

How would you approach designing a new feature for an existing application?

Medium · Problem-Solving / Case Studies

Approach

  1. Clarify what is being asked and what a complete answer contains.
  2. State your assumptions explicitly before working the problem.
  3. Say what you would check first and why it is the highest-information step.
  4. Work from the requirement backwards to the design.

Follow-up

  • What assumption would you test first?
  • How would you know your answer was wrong?

Given a set of requirements, how do you prioritize your tasks?

Medium · Problem-Solving / Case Studies

Approach

  1. Clarify what is being asked and what a complete answer contains.
  2. State your assumptions explicitly before working the problem.
  3. Say what you would check first and why it is the highest-information step.
  4. Work from the requirement backwards to the design.

Follow-up

  • What assumption would you test first?
  • How would you know your answer was wrong?

Describe a challenging project you worked on. What obstacles did you face, and how did you overcome them?

Medium · Problem-Solving / Case Studies

Approach

  1. Clarify what is being asked and what a complete answer contains.
  2. State your assumptions explicitly before working the problem.
  3. Say what you would check first and why it is the highest-information step.
  4. Work from the requirement backwards to the design.

Follow-up

  • What assumption would you test first?
  • How would you know your answer was wrong?

Explain a time you had to learn a new technology quickly to complete a project.

Medium · Problem-Solving / Case Studies

Approach

  1. Clarify what is being asked and what a complete answer contains.
  2. State your assumptions explicitly before working the problem.
  3. Say what you would check first and why it is the highest-information step.
  4. Work from the requirement backwards to the design.

Follow-up

  • What assumption would you test first?
  • How would you know your answer was wrong?

If you were tasked with improving the performance of a slow application, what steps would you take?

Medium · Problem-Solving / Case Studies

Approach

  1. Clarify what is being asked and what a complete answer contains.
  2. State your assumptions explicitly before working the problem.
  3. Say what you would check first and why it is the highest-information step.
  4. Work from the requirement backwards to the design.

Follow-up

  • What assumption would you test first?
  • How would you know your answer was wrong?

Read latency spikes on a sixty-second sawtooth

Medium · cache stampede · single-flight · ttl

The cached listing read path serves about 14k reads/second at an 85% hit rate. p99 sits at 35 ms for 57 seconds, jumps to 900 ms for 3, and repeats. During each spike the primary shows several hundred identical listing queries starting within the same millisecond, all carrying one large tenant's id. Cache entries use a 60-second TTL. Give the mechanism, the ordered checks, the fix, and the correctness hazard your fix must not introduce.

Approach

  1. Match the period to a configured number before theorising about load. A spike every 60 seconds against a 60-second TTL is an entry expiring, and you confirm it by correlating spike timestamps with the entry's write time rather than with the traffic curve. If the period had matched a cron or a GC interval instead, this is a different investigation.
  2. Establish the concurrency of the miss. Several hundred identical queries in one millisecond means the miss path has no coalescing: every request that arrives between expiry and repopulation recomputes. The herd size is that key's arrival rate times its recompute time, so at 1.2k reads/second for the hot key and a 250 ms recompute you expect about 300 concurrent misses, which matches what is observed.
  3. Add single-flight on the miss path so one caller per key recomputes under a short-lived lock while the rest wait for its result. Prefer stale-while-revalidate where the read tolerates it: return the expired value immediately and refresh asynchronously, which removes the latency spike rather than serialising it into a queue of waiters.
  4. De-synchronise the keys. Write TTLs with jitter, for example 60 seconds plus or minus 10%, so a deploy or a mass invalidation does not align every key on the same second and turn a per-key herd into a fleet-wide one.

Follow-up

  • The same sawtooth appears on a key that is invalidated on write rather than expired. Is that the same bug?
  • How does your answer change if the recompute takes 4 seconds instead of 250 ms?

Suggested practice checklist

Built from the rounds and topics Twill candidates report.

Day 1 — Map the Twill loop

  • Write out the reported sequence: Technical Round, Cognitive Skills Assessment, Managerial Round.
  • For each round, write one sentence on what it is judging, from the description above, and mark the one you are least ready for.

Deliverable: A one-page map of the 3 reported rounds, with the weakest marked.

Day 2 — Work SQL

  • Spend the session on SQL, which Twill candidates report being tested on.
  • Write one worked example in SQL and time yourself on it.

Deliverable: One timed worked example in SQL.

Day 3 — Work Technical Interview (Coding/Hands-on)

  • Spend the session on Technical Interview (Coding/Hands-on), which Twill candidates report being tested on.
  • Write one worked example in Technical Interview (Coding/Hands-on) and time yourself on it.

Deliverable: One timed worked example in Technical Interview (Coding/Hands-on).

Day 4 — Work Cognitive Skills (Problem Solving)

  • Spend the session on Cognitive Skills (Problem Solving), which Twill candidates report being tested on.
  • Write one worked example in Cognitive Skills (Problem Solving) and time yourself on it.

Deliverable: One timed worked example in Cognitive Skills (Problem Solving).

Day 5 — Answer out loud: Technical / Domain Questions

  • Answer aloud, timed: Explain the differences between various data structures and their use cases.
  • Answer aloud, timed: How do you ensure your code is scalable and maintainable?

Deliverable: Spoken answers to 2 reported Technical / Domain Questions question(s), under time.

Day 6 — Answer out loud: Problem-Solving / Case Studies

  • Answer aloud, timed: How would you approach designing a new feature for an existing application?
  • Answer aloud, timed: Given a set of requirements, how do you prioritize your tasks?

Deliverable: Spoken answers to 2 reported Problem-Solving / Case Studies question(s), under time.

Day 7 — Answer out loud: Behavioral / Leadership Questions

  • Answer aloud, timed: Tell me about a time you worked in a team. What was your role, and how did you contribute?
  • Answer aloud, timed: Describe a situation where you had a conflict with a colleague. How did you handle it?

Deliverable: Spoken answers to 2 reported Behavioral / Leadership Questions question(s), under time.

Behavioural preparation

Behavioural rounds judge the decision you made and what it cost.

Describe a time when you had to debug a complex issue. What was your approach?

Medium · Technical / Domain Questions

Approach

  1. Pick a story where you made the decision, not one where you watched it.
  2. State the situation in two sentences and spend the rest on the reasoning.
  3. Give the blast radius: what could have broken, and what you measured.
  4. Name the disagreement and how you resolved it with evidence.

Follow-up

  • What would you do differently if you ran that again?
  • How did you know your change caused the improvement?

Tell me about a time you worked in a team. What was your role, and how did you contribute?

Medium · Behavioral / Leadership Questions

Approach

  1. Pick a story where you made the decision, not one where you watched it.
  2. State the situation in two sentences and spend the rest on the reasoning.
  3. Give the blast radius: what could have broken, and what you measured.
  4. Name the disagreement and how you resolved it with evidence.

Follow-up

  • What would you do differently if you ran that again?
  • How did you know your change caused the improvement?

Describe a situation where you had a conflict with a colleague. How did you handle it?

Medium · Behavioral / Leadership Questions

Approach

  1. Pick a story where you made the decision, not one where you watched it.
  2. State the situation in two sentences and spend the rest on the reasoning.
  3. Give the blast radius: what could have broken, and what you measured.
  4. Name the disagreement and how you resolved it with evidence.

Follow-up

  • What would you do differently if you ran that again?
  • How did you know your change caused the improvement?

What motivates you to perform at your best?

Medium · Behavioral / Leadership Questions

Approach

  1. Pick a story where you made the decision, not one where you watched it.
  2. State the situation in two sentences and spend the rest on the reasoning.
  3. Give the blast radius: what could have broken, and what you measured.
  4. Name the disagreement and how you resolved it with evidence.

Follow-up

  • What would you do differently if you ran that again?
  • How did you know your change caused the improvement?

How do you manage feedback, both giving and receiving?

Medium · Behavioral / Leadership Questions

Approach

  1. Pick a story where you made the decision, not one where you watched it.
  2. State the situation in two sentences and spend the rest on the reasoning.
  3. Give the blast radius: what could have broken, and what you measured.
  4. Name the disagreement and how you resolved it with evidence.

Follow-up

  • What would you do differently if you ran that again?
  • How did you know your change caused the improvement?

In your opinion, what defines a successful team?

Medium · Behavioral / Leadership Questions

Approach

  1. Pick a story where you made the decision, not one where you watched it.
  2. State the situation in two sentences and spend the rest on the reasoning.
  3. Give the blast radius: what could have broken, and what you measured.
  4. Name the disagreement and how you resolved it with evidence.

Follow-up

  • What would you do differently if you ran that again?
  • How did you know your change caused the improvement?