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The Hanover Insurance Group Software Engineer Interview Guide

The Hanover Insurance Group Software Engineer interview guide: reported rounds, questions and how candidates describe the process.

The 60-second brief

The Software Engineer role at The Hanover Insurance Group is pivotal in developing innovative technology solutions that enhance the insurance experience for customers and internal stakeholders alike. As a Software Engineer, you will contribute to a range of products, from policy management systems to claims processing applications, ensuring they are robust, efficient, and user-friendly. Your work will directly impact how the company leverages technology to provide superior service, thereby influencing customer satisfaction and business performance. This role is critical not only for the technical execution but also for its strategic influence within the organization. You will be part of cross-functional teams that collaborate on complex problems, creating solutions that drive the company’s digital transformation.

This guide is scoped to a Software Engineer candidate at The Hanover Insurance Group.

Focus areas

  • Code Walkthroughs
  • Code Review / Code Explanation
  • Technical Interview (One-hour Video Call)

The The Hanover Insurance Group interview process

The Hanover Insurance Group candidates report 3 rounds over 3-5 weeks. The stages below are what candidates describe, not a published process.

Phone Screen

Initial screening call to evaluate candidate's background and fit for the role.

What to demonstrate

  • Initial screening call to evaluate candidate's background and fit for the role
  • Depth in Code Walkthroughs

How to prepare

  • Be able to walk your CV end to end in two minutes, and say why this company specifically.
  • Have your salary expectations, notice period and location constraints ready, and ask for the rest of the loop in writing.

Technical Assessments

Evaluation of technical capabilities through coding challenges or problem-solving tasks.

What to demonstrate

  • Evaluation of technical capabilities through coding challenges or problem-solving tasks
  • Depth in Code Walkthroughs

How to prepare

  • Answer aloud and timed: Describe a challenging technical problem you solved and the approach you took.
  • Answer aloud and timed: Tell me about a time when you faced a conflict in a team setting. How did you handle it?

Behavioral Discussions

Interviews with team members to assess collaboration and problem-solving approaches.

What to demonstrate

  • Interviews with team members to assess collaboration and problem-solving approaches
  • Depth in Code Walkthroughs

How to prepare

  • Prepare three examples from your own work, each with a decision you made and an outcome you can quantify.
  • Re-read the description of the behavioral discussions above and write down what you would ask to confirm before it.

Where candidates lose points

Practice coding challenges

Regularly engage in coding exercises to sharpen your skills and build confidence for technical interviews.

Research the company culture

Understand the values of The Hanover Insurance Group and be prepared to discuss how you align with them.

Be ready to discuss your projects

Highlight specific projects on your resume, explaining your role, challenges faced, and technologies used.

Stay calm and ask questions

During interviews, don’t hesitate to ask clarifying questions. This demonstrates your analytical thinking and engagement.

Follow up post-interview

A thank-you email reiterating your interest in the role can leave a positive impression.

Questions & practice

Write a function to reverse a linked list.

Medium · Coding / Algorithms

Approach

  1. Restate the input: its shape, its size, and what is guaranteed about it.
  2. Name the brute-force solution and its complexity before improving on it.
  3. Choose the data structure from the access pattern, not from familiarity.
  4. State the target complexity and say which constraint rules the naive version out.

Follow-up

  • How does this change if the input no longer fits in memory?
  • What is the worst case, and how likely is it on real data?

Given an array of integers, how would you find the two numbers that add up to a specific target?

Medium · Coding / Algorithms

Approach

  1. Restate the input: its shape, its size, and what is guaranteed about it.
  2. Name the brute-force solution and its complexity before improving on it.
  3. Choose the data structure from the access pattern, not from familiarity.
  4. State the target complexity and say which constraint rules the naive version out.

Follow-up

  • How does this change if the input no longer fits in memory?
  • What is the worst case, and how likely is it on real data?

Explain the time complexity of your solution.

Medium · Coding / Algorithms

Approach

  1. Restate the input: its shape, its size, and what is guaranteed about it.
  2. Name the brute-force solution and its complexity before improving on it.
  3. Choose the data structure from the access pattern, not from familiarity.
  4. State the target complexity and say which constraint rules the naive version out.

Follow-up

  • How does this change if the input no longer fits in memory?
  • What is the worst case, and how likely is it on real data?

Explain why the owner filter ignores the listing index

Medium · composite index · query plans · sort elimination

The only index on resource is (tenant_id, status, updated_at DESC, resource_id DESC). A new endpoint returns one user's resources across all statuses, newest created first: WHERE tenant_id = $1 AND owner_user_id = $2 ORDER BY created_at DESC LIMIT 20. On a tenant with 2M rows it takes 900 ms and EXPLAIN shows a sort above a large scan. Explain precisely why the existing index cannot serve it, give the index that can, and state which of these the new index still will not help: owner_user_id alone across tenants; the same query ordered by updated_at. PostgreSQL 16.

Approach

  1. Separate the two jobs an index does. For filtering, a composite btree is seekable only on a left prefix, so with no predicate on status the scan can at best range over tenant_id and test owner_user_id per row; PostgreSQL 16 has no btree skip scan to jump the unconstrained column.
  2. For ordering, the index is sorted by (status, updated_at) within a tenant and not by created_at, so the LIMIT cannot stop early: every matching row is read and then sorted. That is the 'Sort Method: top-N heapsort' line, and it is why the plan reads 2M rows to answer with 20.
  3. Derive the replacement from the access path — equality, equality, then the ordering column: CREATE INDEX CONCURRENTLY ON resource (tenant_id, owner_user_id, created_at DESC). The scan seeks to the (tenant, owner) range and walks 20 entries in order, so the Sort node disappears along with the row-read.
  4. Treat INCLUDE (title, status) as conditional, not free. An index-only scan still visits the heap for any row whose page is not marked all-visible, so on a table taking 1.2k writes/second the win depends on autovacuum keeping the visibility map current, and the wider index costs more on every insert.

Follow-up

  • 90% of rows are status='active'. Would a partial index WHERE status = 'active' change your answer, and for which of the three queries?
  • A dashboard runs this for 40 owners in one page load. What changes about the design?

Find version gaps and relay lag with window functions

Medium · window functions · event tables · frame semantics

outbox_event holds event_id, aggregate_type, aggregate_id, aggregate_version, event_type, payload, status ('pending','published','dead'), attempts, created_at, published_at. A projection is missing rows and you must decide whether the relay skipped events or the consumer dropped them. Write three queries over the last seven days: one listing every aggregate_id whose published aggregate_version sequence has a hole, one giving per-day counts with a running total, and one returning the newest published event per aggregate. For each, say where the window function is evaluated relative to WHERE and LIMIT. PostgreSQL 16.

Approach

  1. Gaps: compute lead(aggregate_version) OVER (PARTITION BY aggregate_id ORDER BY aggregate_version) in a subquery, then filter next_version <> aggregate_version + 1 in the outer query. Window functions are evaluated after WHERE, GROUP BY and HAVING and before the outer ORDER BY and LIMIT, so the predicate cannot sit in the same WHERE clause and PostgreSQL 16 has no QUALIFY.
  2. Say what the seven-day filter does to the answer: it truncates every partition, so the first row per aggregate has no predecessor inside the window and a hole spanning the boundary is invisible. Widen the window, or join to resource.version as the authority for the true maximum.
  3. Running total: SELECT date_trunc('day', created_at) AS d, count() AS n, sum(count()) OVER (ORDER BY date_trunc('day', created_at) ROWS UNBOUNDED PRECEDING). An aggregate inside a window call is legal because grouping runs before windowing. The grouping key is unique per row here so ROWS and RANGE agree, but write the frame anyway — over ungrouped rows with tied timestamps the default RANGE frame pulls in every peer row and the total jumps.
  4. Newest per aggregate: DISTINCT ON (aggregate_id) ... ORDER BY aggregate_id, aggregate_version DESC is the cheap PostgreSQL-only form when an index matches that order; row_number() OVER (PARTITION BY aggregate_id ORDER BY aggregate_version DESC) = 1 is the portable form and needs a subquery for the same evaluation-order reason as the gap query.

Follow-up

  • Relay failover redelivers events. Does a duplicate break the gap query, and how would you detect one from this table alone?
  • Turn the gap check into a continuous monitor rather than a query someone runs after an incident. What does it watch?

What programming languages are you proficient in, and how have you applied them in your projects?

Medium · Technical / Domain Questions

Approach

  1. Clarify what is being asked and what a complete answer contains.
  2. State your assumptions explicitly before working the problem.
  3. Say what you would check first and why it is the highest-information step.
  4. Work from the requirement backwards to the design.

Follow-up

  • What assumption would you test first?
  • How would you know your answer was wrong?

Can you explain the difference between object-oriented and functional programming?

Medium · Technical / Domain Questions

Approach

  1. Clarify what is being asked and what a complete answer contains.
  2. State your assumptions explicitly before working the problem.
  3. Say what you would check first and why it is the highest-information step.
  4. Work from the requirement backwards to the design.

Follow-up

  • What assumption would you test first?
  • How would you know your answer was wrong?

Describe a challenging technical problem you solved and the approach you took.

Medium · Technical / Domain Questions

Approach

  1. Clarify what is being asked and what a complete answer contains.
  2. State your assumptions explicitly before working the problem.
  3. Say what you would check first and why it is the highest-information step.
  4. Work from the requirement backwards to the design.

Follow-up

  • What assumption would you test first?
  • How would you know your answer was wrong?

If a project is falling behind schedule, what steps would you take to address the issue?

Medium · Problem-Solving / Case Studies

Approach

  1. Clarify what is being asked and what a complete answer contains.
  2. State your assumptions explicitly before working the problem.
  3. Say what you would check first and why it is the highest-information step.
  4. Work from the requirement backwards to the design.

Follow-up

  • What assumption would you test first?
  • How would you know your answer was wrong?

Walk us through how you would design a feature for a new user portal.

Medium · Problem-Solving / Case Studies

Approach

  1. Fix the scope first: who calls this, how often, and what they do when it fails.
  2. Name the read and write paths separately; they rarely have the same bottleneck.
  3. Choose a partition key and say what query it makes expensive.
  4. State the consistency you need, and where you are willing to be stale.

Follow-up

  • What breaks first when traffic grows ten times?
  • How does this behave when that dependency is down for an hour?

How would you approach debugging a complex application?

Medium · Problem-Solving / Case Studies

Approach

  1. Establish what changed and when, before forming any theory.
  2. Pick a bisection that eliminates candidates whichever way it turns out.
  3. Check the instrumentation before believing the symptom.
  4. Separate the trigger from the cause; the deploy is rarely the bug.

Follow-up

  • What would you look at first, and what would it rule out?
  • How would you tell a cause from a coincidence here?

Suggested practice checklist

Built from the rounds and topics The Hanover Insurance Group candidates report.

Day 1 — Map the The Hanover Insurance Group loop

  • Write out the reported sequence: Phone Screen, Technical Assessments, Behavioral Discussions.
  • For each round, write one sentence on what it is judging, from the description above, and mark the one you are least ready for.

Deliverable: A one-page map of the 3 reported rounds, with the weakest marked.

Day 2 — Work Code Walkthroughs

  • Spend the session on Code Walkthroughs, which The Hanover Insurance Group candidates report being tested on.
  • Write one worked example in Code Walkthroughs and time yourself on it.

Deliverable: One timed worked example in Code Walkthroughs.

Day 3 — Work Code Review / Code Explanation

  • Spend the session on Code Review / Code Explanation, which The Hanover Insurance Group candidates report being tested on.
  • Write one worked example in Code Review / Code Explanation and time yourself on it.

Deliverable: One timed worked example in Code Review / Code Explanation.

Day 4 — Work Technical Interview (One-hour Video Call)

  • Spend the session on Technical Interview (One-hour Video Call), which The Hanover Insurance Group candidates report being tested on.
  • Write one worked example in Technical Interview (One-hour Video Call) and time yourself on it.

Deliverable: One timed worked example in Technical Interview (One-hour Video Call).

Day 5 — Answer out loud: Technical / Domain Questions

  • Answer aloud, timed: What programming languages are you proficient in, and how have you applied them in your projects?
  • Answer aloud, timed: Can you explain the difference between object-oriented and functional programming?

Deliverable: Spoken answers to 2 reported Technical / Domain Questions question(s), under time.

Day 6 — Answer out loud: Behavioral / Leadership

  • Answer aloud, timed: Tell me about a time when you faced a conflict in a team setting. How did you handle it?
  • Answer aloud, timed: Describe a situation where you had to adapt to significant changes at work. What was your approach?

Deliverable: Spoken answers to 2 reported Behavioral / Leadership question(s), under time.

Day 7 — Answer out loud: Problem-Solving / Case Studies

  • Answer aloud, timed: How would you approach debugging a complex application?
  • Answer aloud, timed: If a project is falling behind schedule, what steps would you take to address the issue?

Deliverable: Spoken answers to 2 reported Problem-Solving / Case Studies question(s), under time.

Behavioural preparation

Behavioural rounds judge the decision you made and what it cost.

Tell me about a time when you faced a conflict in a team setting. How did you handle it?

Medium · Behavioral / Leadership

Approach

  1. Pick a story where you made the decision, not one where you watched it.
  2. State the situation in two sentences and spend the rest on the reasoning.
  3. Give the blast radius: what could have broken, and what you measured.
  4. Name the disagreement and how you resolved it with evidence.

Follow-up

  • What would you do differently if you ran that again?
  • How did you know your change caused the improvement?

Describe a situation where you had to adapt to significant changes at work. What was your approach?

Medium · Behavioral / Leadership

Approach

  1. Pick a story where you made the decision, not one where you watched it.
  2. State the situation in two sentences and spend the rest on the reasoning.
  3. Give the blast radius: what could have broken, and what you measured.
  4. Name the disagreement and how you resolved it with evidence.

Follow-up

  • What would you do differently if you ran that again?
  • How did you know your change caused the improvement?

How do you prioritize tasks when you have multiple deadlines?

Medium · Behavioral / Leadership

Approach

  1. Pick a story where you made the decision, not one where you watched it.
  2. State the situation in two sentences and spend the rest on the reasoning.
  3. Give the blast radius: what could have broken, and what you measured.
  4. Name the disagreement and how you resolved it with evidence.

Follow-up

  • What would you do differently if you ran that again?
  • How did you know your change caused the improvement?