RIU Hotels & Resorts Software Engineer Interview Guide

The 60-second brief

As a Software Engineer at RIU Hotels & Resorts, you serve as a critical architect of the digital experiences that support a global hospitality leader. You are responsible for developing and maintaining the robust systems that power hotel operations, booking engines, and guest management platforms. Your work directly influences the efficiency of our staff and the satisfaction of millions of guests worldwide. This role requires a blend of technical precision and operational awareness. You will bridge the gap between complex backend infrastructure and user-facing applications, ensuring that our digital presence remains scalable, secure, and reliable. Whether you are optimizing existing services or building new features, your contributions will play a pivotal role in maintaining the RIU Hotels & Resorts reputation for excellence in the travel industry.

This guide is scoped to a Software Engineer candidate at RIU Hotels & Resorts.

Focus areas

• Software Engineering (General)
• Maintenance Engineering (General)
• Role-Relevant Technical Questioning

The RIU Hotels & Resorts interview process

RIU Hotels & Resorts candidates report 2 rounds over 2-4 weeks. The stages below are what candidates describe, not a published process.

Initial Screening Call

A preliminary call to assess your fit for the role and discuss your background.

What to demonstrate

• A preliminary call to assess your fit for the role and discuss your background
• Depth in Software Engineering (General)

How to prepare

• Be able to walk your CV end to end in two minutes, and say why this company specifically.
• Have your salary expectations, notice period and location constraints ready, and ask for the rest of the loop in writing.

Technical Assessments

Interviews or assessments conducted by senior engineering staff to evaluate technical skills.

What to demonstrate

• Interviews or assessments conducted by senior engineering staff to evaluate technical skills
• Depth in Software Engineering (General)

How to prepare

• Answer aloud and timed: What is your experience with maintaining legacy systems versus developing new features?
• Answer aloud and timed: How do you ensure code quality and maintainability in a fast-paced development cycle?

Where candidates lose points

Showcase your work

Be ready to talk about specific projects, the challenges you faced, and the results you achieved.

Be prepared for ambiguity

Sometimes technical questions are open-ended to see how you structure your thinking.

Research the company

Understanding the scale and scope of RIU Hotels & Resorts will help you frame your technical answers in the right business context.

Maintain professionalism

Even if the process feels disjointed, your professional conduct throughout is a key part of your evaluation.

Questions & practice

Track a rolling failure rate per destination for circuit decisions

Easy · sliding window · ring buffer · circuit breaker

The egress service delivers about 1,500 webhooks per second across roughly 40,000 destinations, each call bounded by a 10 second timeout. Maintain, per destination, the failure rate over the trailing 60 seconds so a caller can ask before dispatch whether the circuit should open. Attempts arrive as (destination_id, finished_at_ms, outcome). Requirement: amortised O(1) per attempt, with total memory bounded by the destination count rather than by traffic. Give the structure, its exact memory, and the rule that stops a destination with three attempts from opening a circuit.

Approach

1. Name the exact-deque version and then reject it as the default. Holding timestamps and advancing a tail pointer past anything older than now minus 60 seconds is a correct two-pointer window at amortised O(1) per attempt, but its memory tracks in-window traffic, so one destination in a retry storm holds hundreds of thousands of entries while thousands of quiet destinations hold none.
2. Use a ring of 60 one-second buckets per destination, each bucket a pair of counters for attempts and failures. On an attempt, advance the ring by the elapsed whole seconds, zeroing at most min(elapsed, 60) buckets, then increment the head. That is amortised O(1) with a fixed footprint per destination.
3. State the footprint: 60 buckets times two 4-byte counters is 480 bytes of payload per destination, so 40,000 destinations is roughly 20 to 25 MB with per-entry overhead, bounded by the catalogue rather than by the rate. The cost is granularity, since the oldest bucket ages out in whole seconds, which is far tighter than the decision needs.
4. Require a minimum sample before the circuit may open. A destination with three attempts and three failures reads as 100 percent and is not evidence; a floor of roughly 20 attempts in the window makes the ratio meaningful, and below that floor use a run of consecutive failures as the trigger instead.

Follow-up

• The fleet is 30 instances and each sees roughly a thirtieth of a destination's traffic. Where does the rate actually live, and what does a per-instance answer get wrong?
• A destination answers in 9.5 seconds and succeeds. It is not failing but it is consuming your per-destination concurrency. What signal should open the circuit here?

Collapse a redelivered event batch into per-aggregate high-water marks

Easy · hashing · at-least-once · aggregation

You drain a batch of up to 5,000,000 events, each (aggregate_id BIGINT, aggregate_version INT, event_type, payload). The log guarantees order within one aggregate only; the batch merges 64 partitions, and a relay failover has redelivered a range, so an older version for an aggregate can appear after a newer one. Given a map of last_applied_version per aggregate, produce the events worth applying, at most one per (aggregate_id, version), plus the count discarded. Target O(n) time. State the memory for 2,000,000 distinct aggregates and what you do when it does not fit.

Approach

1. One pass, one hash map from aggregate_id to the highest version kept, and a discard counter. An event whose version is at or below last_applied_version for its aggregate is dropped without further work, which is the whole reason the event carries its version rather than a delta. O(n) expected time, O(d) space in distinct aggregates.
2. Keep the maximum, never the last occurrence. The redelivered range means the final appearance of an aggregate in the batch can be an older version than one seen earlier in the same batch, so last-wins applies stale state over newer state and the projection regresses with no error anywhere.
3. Cost the memory instead of calling it large: an 8-byte key plus a 4-byte version is 12 bytes of payload, and an open-addressed table held at a 0.7 load factor costs roughly 17 bytes per entry before per-slot metadata, so 2,000,000 aggregates is tens of megabytes in a native layout and several times that in a runtime that boxes both key and value.
4. If the distinct set exceeds memory, partition on hash(aggregate_id) mod P and reduce each partition independently. Every event for one aggregate hashes to the same partition, so the per-partition result is exact and the merge is concatenation rather than a second reduction.

Follow-up

• The payload is a patch rather than a snapshot, so applying only the highest version loses the intermediate changes. What changes in your reduction?
• How do you detect that version 7 arrived while version 6 was never delivered, and what should the consumer do about the gap?

Identify the heaviest tenants in a five-minute window under memory pressure

Medium · top-k · heavy hitters · streaming

The edge service handles about 3,000 requests per second across roughly 50,000 tenants, peaking near 9,000. Expose the 50 heaviest tenants by request count over the trailing five minutes so limits can be tightened before one tenant's backfill starves the fleet. You may not retain five minutes of raw records. Give the exact solution and its memory, then the bounded-memory approximation with its error stated as a formula, and say which you would ship and at what tenant cardinality that choice changes.

Approach

1. Do the exact version first, because it is affordable at this cardinality: a ring of 300 one-second counters per tenant, advanced lazily, is 1,200 bytes of counters per tenant and roughly 60 to 90 MB for 50,000 tenants with overhead. Carry a running total and subtract the bucket you overwrite so a window read is O(1) rather than 300 adds.
2. Extract the top 50 with a size-k min-heap over the tenant sums: O(d log k) for d tenants, against O(d log d) to sort them all. Maintaining the heap continuously instead of on query requires a tenant-to-heap-index map, because incrementing a count already inside the heap means sifting from a known position, and without that map you rebuild the heap on every request.
3. State the approximation precisely rather than gesturing at sketches. Misra-Gries with m counters retains every item whose true count exceeds N/(m+1), and each retained count underestimates the truth by at most N/(m+1). With m = 1,000 and N = 900,000 requests in the window the error is roughly 900 requests, which is fine for spotting a tenant sending 50,000 and useless for ranking two tenants 200 apart.
4. Say what breaks when the window slides: Misra-Gries and Space-Saving are insert-only and cannot be decremented as records age out. The workable construction is one summary per sub-window, say ten seconds, with 30 summaries merged at query time, and the merged error is the sum of the per-summary errors, so the bound degrades linearly in the number of sub-windows.

Follow-up

• The heaviest tenant is heavy because of one export job rather than user traffic. Should the limiter treat those as the same tenant?
• Two tenants sit tied at the boundary of the top 50. Does your answer flap, and does the flapping matter?

Write the update path that detects a concurrent edit

Medium · optimistic concurrency · transactional outbox · audit history

resource carries version INT NOT NULL DEFAULT 1. resource_revision holds revision_id, resource_id, version, actor_user_id, change_kind, patch JSONB, request_id, created_at with UNIQUE (resource_id, version). outbox_event holds aggregate_type, aggregate_id, aggregate_version, event_type, payload, status. A PUT carries the version the client read. Write the exact statements for the single transaction that applies the edit, records the revision and enqueues 'resource.updated', and give the handler's branch on zero affected rows. Then say what PostgreSQL 16 does under READ COMMITTED when two of these updates hit one row at once.

Approach

1. One transaction, three writes, no network call inside it: UPDATE resource SET title = $3, version = version + 1, updated_at = now() WHERE resource_id = $1 AND tenant_id = $4 AND version = $2; then INSERT the resource_revision row at version $2 + 1; then INSERT the outbox_event row at the same aggregate_version. The event goes to a table rather than a broker because no transaction spans both.
2. Branch on the affected-row count before doing anything else. Zero has three causes — stale version, wrong tenant, row gone — so re-read once and map to 409 carrying the current version, or 404 for an id outside the caller's tenant, which also stops the endpoint confirming that another tenant's id exists.
3. State the engine behaviour instead of assuming it. Under READ COMMITTED the second UPDATE blocks on the row lock, and when the first commits PostgreSQL re-evaluates the WHERE clause against the newly committed row, so the version predicate now fails and the statement reports zero rows. Under REPEATABLE READ the identical collision raises SQLSTATE 40001 instead, so the handler must fold both shapes into one conflict response.
4. Keep UNIQUE (resource_id, version) even though the predicate already serialises writers. It is what makes a lost update unwritable if any other path ever reaches the revision table, and it converts a logic bug into 23505 rather than into a silently missing history row.

Follow-up

• A client sends the version it read ten minutes ago and the resource has moved three versions. What is in your 409 so it can resolve the conflict without a full re-fetch?
• Two editors, two disjoint fields, no overlap. Does your answer still refuse the second write, and should it?

Denormalise tenant onto revisions and backfill it live

Hard · denormalisation · online migration · backfill

resource_revision (revision_id, resource_id, version, actor_user_id, change_kind, patch, request_id, created_at) has 400M rows and no tenant column; tenant_id lives only on resource. Two reads need it: a tenant-scoped audit feed ordered by created_at DESC, and an offboarding purge. Both join back to resource today. Justify adding tenant_id to resource_revision against those two reads, name the anomaly the copy introduces and the constraint that prevents it, then give the ordered migration for a live table taking 1.2k writes/second — the lock each step takes, how the backfill is batched, and where each step stops being reversible. PostgreSQL 16.

Approach

1. Justify from the access path rather than from taste. Without the column, the audit feed either scans resource_revision by created_at and discards other tenants' rows, or resolves the tenant's resource_ids first and probes with them — both proportional to the tenant's whole history rather than to one page. With (tenant_id, created_at DESC, revision_id DESC) it is a seek that stops at 50 rows, and the purge becomes a ranged delete instead of a join.
2. Name the cost exactly: a second copy of a fact can disagree with the first. Make the disagreement unwritable rather than documented — add UNIQUE (resource_id, tenant_id) on resource so it can serve as a foreign-key target, then FOREIGN KEY (resource_id, tenant_id) REFERENCES resource (resource_id, tenant_id) on the revision table. A revision can then only ever carry its parent's tenant.
3. Step one, expand: ALTER TABLE resource_revision ADD COLUMN tenant_id BIGINT NULL, with no default, so it is a catalogue change and no rewrite. It still needs ACCESS EXCLUSIVE for an instant, and that instant queues behind the longest open transaction on the table while every later query queues behind it — set lock_timeout to 2s and retry rather than wait.
4. Step two, dual-write: deploy the writer that populates tenant_id on every new revision while reads still use the join. Reversible by redeploying the previous build, because nothing reads the column yet.

Follow-up

• The backfill is half finished and a rollback is required. What state is the table in, and what does the previous build do with a half-populated column?
• How do you verify the backfill actually finished, given rows are still being inserted while it runs?

How do you ensure code quality and maintainability in a fast-paced development cycle?

Medium · Technical and Domain Knowledge

Approach

1. Clarify what is being asked and what a complete answer contains.
2. State your assumptions explicitly before working the problem.
3. Say what you would check first and why it is the highest-information step.
4. Work from the requirement backwards to the design.

Follow-up

• What assumption would you test first?
• How would you know your answer was wrong?

Shard by tenant when one tenant outgrows a single shard

Hard · sharding · hot partition · routing

One primary holds resource, resource_revision, outbox_event and idempotency_key for every tenant and is at its write ceiling at 1.2k writes/second. tenant_id leads every index. Shard across eight primaries. One tenant holds 22% of all rows and by itself exceeds a single shard's write capacity. Design the routing, the split of that tenant, and the online move of a tenant between shards with writes continuing. State what breaks for queries that are tenant-scoped today, and exactly what a write must do when it arrives at the old shard after the cutover.

Approach

1. Route on a unit smaller than a tenant from the start. Make the routing key (tenant_id, bucket) with a fixed bucket count - 64 over eight shards - and keep a directory mapping each (tenant_id, bucket) to a shard, carrying a version and cached in every service. An ordinary tenant has all 64 buckets pointing at one shard and behaves exactly as it does today; only the hot tenant has its buckets spread. Hashing tenant_id alone spreads tenants evenly, gives you no way to move one, and has no answer at all for a tenant larger than a node. The bucket count is the part you cannot change later without rehashing rows, so pick it well above the shard count and rebalance by moving buckets, not by re-bucketing.
2. For the tenant that exceeds one node, its buckets must land on different shards - that is the whole point of bucketing it, and buckets confined to its own shard would rename the rows while leaving every write on the node whose ceiling it already exceeds. Size it from measured numbers rather than from its row share: 22% of rows says nothing about write rate. The current primary tops out near 1.2k writes/second on this hardware and workload, so a tenant peaking at W writes/second needs its buckets spread over at least ceil(W / headroom-per-shard) shards, where the divisor is the share of each shard's ceiling you are willing to give it while that shard still serves other tenants - not the full 1.2k. Size on its peak, not its mean.
3. Fix the co-location invariant at the right grain. What must commit in one transaction is a resource, its resource_revision row and its outbox_event row, so the bucket is a property of the resource: derive it once at creation and stamp it into resource_id, and every later revision and event routes with its parent for free. Per-tenant co-location was never the requirement, and mistaking it for one is what makes a tenant look unsplittable. What genuinely breaks is an invariant spanning two resources of one tenant - a per-tenant counter, uniqueness across its resources - which now needs either a home-shard table or two-phase commit, and 2PC at this write rate is not a serious option.
4. Keep the idempotency constraint arbitrating, because it is now enforced per shard. PRIMARY KEY (tenant_id, idempotency_key) only continues to reject a retry if the same key always lands on the same shard, so derive the create-path bucket from hash(tenant_id, idempotency_key) and mint the new resource_id inside that bucket, which also puts the key row and the resource it guards in one transaction. A bucket chosen from anything that differs between a request and its retry - a timestamp, the worker id, a client-supplied resource id - splits one key across two shards, both inserts succeed, and the write endpoint's retry safety is silently gone.

Follow-up

• The fence lasts 90 seconds instead of 4 because the final delta keeps growing. What is happening, and what do you do while the tenant is fenced?
• Two tenants must merge into one account. What does that cost under this scheme, and which step is not reversible?

How do you approach debugging a critical issue in a production environment?

Medium · Technical and Domain Knowledge

Approach

1. Establish what changed and when, before forming any theory.
2. Pick a bisection that eliminates candidates whichever way it turns out.
3. Check the instrumentation before believing the symptom.
4. Separate the trigger from the cause; the deploy is rarely the bug.

Follow-up

• What would you look at first, and what would it rule out?
• How would you tell a cause from a coincidence here?

Suggested practice checklist

Built from the rounds and topics RIU Hotels & Resorts candidates report.

Day 1 — Map the RIU Hotels & Resorts loop

• Write out the reported sequence: Initial Screening Call, Technical Assessments.
• For each round, write one sentence on what it is judging, from the description above, and mark the one you are least ready for.

Deliverable: A one-page map of the 2 reported rounds, with the weakest marked.

Day 2 — Work Software Engineering (General)

• Spend the session on Software Engineering (General), which RIU Hotels & Resorts candidates report being tested on.
• Write one worked example in Software Engineering (General) and time yourself on it.

Deliverable: One timed worked example in Software Engineering (General).

Day 3 — Work Maintenance Engineering (General)

• Spend the session on Maintenance Engineering (General), which RIU Hotels & Resorts candidates report being tested on.
• Write one worked example in Maintenance Engineering (General) and time yourself on it.

Deliverable: One timed worked example in Maintenance Engineering (General).

Day 4 — Work Role-Relevant Technical Questioning

• Spend the session on Role-Relevant Technical Questioning, which RIU Hotels & Resorts candidates report being tested on.
• Write one worked example in Role-Relevant Technical Questioning and time yourself on it.

Deliverable: One timed worked example in Role-Relevant Technical Questioning.

Day 5 — Answer out loud: Technical and Domain Knowledge

• Answer aloud, timed: Can you describe your experience with the specific tech stack listed in our requirements?
• Answer aloud, timed: How do you approach debugging a critical issue in a production environment?

Deliverable: Spoken answers to 2 reported Technical and Domain Knowledge question(s), under time.

Day 6 — Answer out loud: Behavioral and Process Alignment

• Answer aloud, timed: Tell me about a time you had to pivot quickly due to changing project requirements.
• Answer aloud, timed: How do you handle situations where communication from a team or stakeholder is delayed?

Deliverable: Spoken answers to 2 reported Behavioral and Process Alignment question(s), under time.

Day 7 — Dry run for RIU Hotels & Resorts

• Run one full mock under time, then write down the two questions you most want to ask your interviewers.

Deliverable: A completed timed mock and two questions to ask.

Behavioural preparation

Behavioural rounds judge the decision you made and what it cost.

Can you describe your experience with the specific tech stack listed in our requirements?

Medium · Technical and Domain Knowledge

Approach

1. Pick a story where you made the decision, not one where you watched it.
2. State the situation in two sentences and spend the rest on the reasoning.
3. Give the blast radius: what could have broken, and what you measured.
4. Name the disagreement and how you resolved it with evidence.

Follow-up

• What would you do differently if you ran that again?
• How did you know your change caused the improvement?

What is your experience with maintaining legacy systems versus developing new features?

Medium · Technical and Domain Knowledge

Approach

1. Pick a story where you made the decision, not one where you watched it.
2. State the situation in two sentences and spend the rest on the reasoning.
3. Give the blast radius: what could have broken, and what you measured.
4. Name the disagreement and how you resolved it with evidence.

Follow-up

• What would you do differently if you ran that again?
• How did you know your change caused the improvement?

Tell me about a time you had to pivot quickly due to changing project requirements.

Medium · Behavioral and Process Alignment

Approach

1. Pick a story where you made the decision, not one where you watched it.
2. State the situation in two sentences and spend the rest on the reasoning.
3. Give the blast radius: what could have broken, and what you measured.
4. Name the disagreement and how you resolved it with evidence.

Follow-up

• What would you do differently if you ran that again?
• How did you know your change caused the improvement?

How do you handle situations where communication from a team or stakeholder is delayed?

Medium · Behavioral and Process Alignment

Approach

1. Pick a story where you made the decision, not one where you watched it.
2. State the situation in two sentences and spend the rest on the reasoning.
3. Give the blast radius: what could have broken, and what you measured.
4. Name the disagreement and how you resolved it with evidence.

Follow-up

• What would you do differently if you ran that again?
• How did you know your change caused the improvement?

Describe your approach to working within a team of diverse technical skill sets.

Medium · Behavioral and Process Alignment

Approach

1. Pick a story where you made the decision, not one where you watched it.
2. State the situation in two sentences and spend the rest on the reasoning.
3. Give the blast radius: what could have broken, and what you measured.
4. Name the disagreement and how you resolved it with evidence.

Follow-up

• What would you do differently if you ran that again?
• How did you know your change caused the improvement?