Interview guides · Icw Group

Icw Group Software Engineer Interview Guide

Icw Group Software Engineer interview guide: reported rounds, questions and how candidates describe the process.

The 60-second brief

A Software Engineer at Icw Group plays a vital role in designing, building, and maintaining the core technology systems that power a leading multi-line insurance carrier. In this position, you are responsible for developing scalable software solutions, automating complex workflows, and ensuring the reliability of enterprise-level applications. The engineering team directly impacts the business by modernizing legacy insurance platforms, optimizing claim processing systems, and building secure cloud integrations that improve the overall user experience for policyholders and agents. The work at Icw Group spans across various domains, including enterprise service management, cloud infrastructure, and DevSecOps. Engineers are tasked with bridging the gap between legacy IT tools and modern cloud environments, which requires both technical adaptability and robust architectural planning.

This guide is scoped to a Software Engineer candidate at Icw Group.

Focus areas

DevSecOps
Java
ServiceNow Development

The Icw Group interview process

Icw Group candidates report 4 rounds over 3-5 weeks. The stages below are what candidates describe, not a published process.

HR Phone Screen

Initial call focusing on background, salary expectations, and general fit.

What to demonstrate

Initial call focusing on background, salary expectations, and general fit
Depth in DevSecOps

How to prepare

Be able to walk your CV end to end in two minutes, and say why this company specifically.
Have your salary expectations, notice period and location constraints ready, and ask for the rest of the loop in writing.

Cognitive Assessment

Candidates complete a cognitive and personality assessment, such as the Wonderlic test.

What to demonstrate

Candidates complete a cognitive and personality assessment, such as the Wonderlic test
Depth in DevSecOps

How to prepare

Answer aloud and timed: How do you ensure code quality and maintainability in a large-scale codebase?
Answer aloud and timed: What are the differences between abstract classes and interfaces, and when would you use each?

Technical Phone Interview

Interviews with engineers and hiring managers focusing on core technical skills and system design.

What to demonstrate

Interviews with engineers and hiring managers focusing on core technical skills and system design
Depth in DevSecOps

How to prepare

Answer aloud and timed: How do you design and optimize data storage solutions using NoSQL databases like DynamoDB?
Answer aloud and timed: What strategies do you use to integrate security practices directly into a continuous integration and continuous deployment (CI/CD) pipeline?

Panel Interview

Final stage involving senior engineers and managers discussing behavioral scenarios and technical concepts.

What to demonstrate

Final stage involving senior engineers and managers discussing behavioral scenarios and technical concepts
Depth in DevSecOps

How to prepare

Answer aloud and timed: How do you handle cloud automation, and what tools have you used to manage infrastructure as code?
Answer aloud and timed: Explain how you would secure an application's data flow from the user interface to the backend database.

Where candidates lose points

Simplify your explanations

During initial screens, avoid overly dense jargon. Be ready to explain your technical achievements in a way that highlights business value and core engineering principles.

Recruiters may not have a technical background

Be prepared to explain technical concepts in simple terms and spell out common technologies if requested.

Showcase your adaptability

Emphasize your ability to work across different systems and learn new tools quickly, as the IT environment at Icw Group involves a mix of legacy systems and modern cloud integrations.

Questions & practice

Diff a projection against the primary without per-row point reads

Hard · reconciliation · range hashing · throttling

The listing projection has drifted and some rows show a stale version. The primary holds 40,000,000 resource rows across 12,000 tenants while serving 1,200 writes and 14,000 reads per second. The obvious repair, reading each resource row and comparing its version against the projection, is correct and would eventually finish. Explain precisely why it is unacceptable here, then give a diff that finds the differing rows, state its complexity, and make it safe to run against a live primary. Replication lag is usually under 100 ms and is not bounded.

Approach

Quantify the naive cost rather than calling it slow: 40,000,000 point reads at even 0.5 ms each is over five hours serialised, and the only lever is concurrency, which is exactly what you cannot spend. The primary's pool is sized for the write path, and 40,000,000 random reads evict the buffer cache that sustains the 85 percent cache hit rate, so the audit degrades the system it is auditing.
Replace random access with one ordered pass per side. Both sides can be read in (tenant_id, resource_id) order, which is a sequential scan on each and a merge join in O(n) time and O(1) memory. For a dense diff that is the whole answer, and it reads the primary once instead of 40,000,000 times.
For the expected sparse case, compare range hashes instead of rows: partition the key space, compute per range an order-independent aggregate over hash(resource_id, version), compare aggregates, and descend only into ranges that differ. With d differing rows and branching factor B, at most d ranges mismatch per level, so the drill-down examines O(d log_B(n/d)) ranges and reads full rows only in mismatching leaves.
Aggregate with a sum modulo 2^64 or a multiset hash, never XOR. XOR is order-independent but self-cancelling, so two rows wrong in the same way, or a row duplicated on one side, leave the range aggregate matching and the range is declared clean.

Follow-up

The diff reports 900 stale rows. How do you decide between patching those rows and rebuilding the projection from resource_revision?
Same job, but the projection lives in a search index that cannot be scanned in key order. What changes?

Archive a resource graph without breaking live references or recursing

Medium · graph traversal · topological order · tenant isolation

Resources reference other resources within a tenant; for the largest tenant the reference table holds up to 2,000,000 nodes and 8,000,000 edges. Archiving a resource must archive everything reachable from it that nothing outside the set still references, refuse when a live external referrer exists, and terminate when references form cycles, which they legitimately do. Produce the archive order and the refusal list, targeting O(V+E). Say what stops the traversal crossing a tenant boundary, and why recursion is the wrong control structure at this size.

Approach

Load the subgraph with the tenant predicate on both endpoints of the edge, not only on the side you started from. Scoping the left table alone is the classic cross-tenant leak: one mis-entered edge then pulls another tenant's resources into the traversal and, worse, into the archive.
Traverse iteratively with an explicit stack. A 2,000,000-node graph can hold a chain deep enough to exhaust a native stack in the low tens of thousands of frames, and that failure is a process crash rather than an error you can return.
Treat cycles as data rather than corruption: compute strongly connected components with Tarjan in O(V+E) using its own explicit stack, then condense. The condensation is a DAG, so a topological order over it gives the archive order, and every member of a component archives in one transaction because no order within a cycle is valid.
Decide refusals with reverse edges. A candidate is archivable only if every in-edge originates inside the candidate set, so build the transpose or count in-degrees restricted to the visited set, and emit each blocked resource with the id of the external referrer, which is the only part of the answer an operator can act on.

Follow-up

The graph is read in one query and the archive writes a minute later. What can change in between, and how do you make the write safe?
The candidate set is 400,000 resources. Is that one transaction, and if not, what does a half-finished archive look like to a reader?

Collapse a redelivered event batch into per-aggregate high-water marks

Easy · hashing · at-least-once · aggregation

You drain a batch of up to 5,000,000 events, each (aggregate_id BIGINT, aggregate_version INT, event_type, payload). The log guarantees order within one aggregate only; the batch merges 64 partitions, and a relay failover has redelivered a range, so an older version for an aggregate can appear after a newer one. Given a map of last_applied_version per aggregate, produce the events worth applying, at most one per (aggregate_id, version), plus the count discarded. Target O(n) time. State the memory for 2,000,000 distinct aggregates and what you do when it does not fit.

Approach

One pass, one hash map from aggregate_id to the highest version kept, and a discard counter. An event whose version is at or below last_applied_version for its aggregate is dropped without further work, which is the whole reason the event carries its version rather than a delta. O(n) expected time, O(d) space in distinct aggregates.
Keep the maximum, never the last occurrence. The redelivered range means the final appearance of an aggregate in the batch can be an older version than one seen earlier in the same batch, so last-wins applies stale state over newer state and the projection regresses with no error anywhere.
Cost the memory instead of calling it large: an 8-byte key plus a 4-byte version is 12 bytes of payload, and an open-addressed table held at a 0.7 load factor costs roughly 17 bytes per entry before per-slot metadata, so 2,000,000 aggregates is tens of megabytes in a native layout and several times that in a runtime that boxes both key and value.
If the distinct set exceeds memory, partition on hash(aggregate_id) mod P and reduce each partition independently. Every event for one aggregate hashes to the same partition, so the per-partition result is exact and the merge is concatenation rather than a second reduction.

Follow-up

The payload is a patch rather than a snapshot, so applying only the highest version loses the intermediate changes. What changes in your reduction?
How do you detect that version 7 arrived while version 6 was never delivered, and what should the consumer do about the gap?

Explain why the owner filter ignores the listing index

Medium · composite index · query plans · sort elimination

The only index on resource is (tenant_id, status, updated_at DESC, resource_id DESC). A new endpoint returns one user's resources across all statuses, newest created first: WHERE tenant_id = $1 AND owner_user_id = $2 ORDER BY created_at DESC LIMIT 20. On a tenant with 2M rows it takes 900 ms and EXPLAIN shows a sort above a large scan. Explain precisely why the existing index cannot serve it, give the index that can, and state which of these the new index still will not help: owner_user_id alone across tenants; the same query ordered by updated_at. PostgreSQL 16.

Approach

Separate the two jobs an index does. For filtering, a composite btree is seekable only on a left prefix, so with no predicate on status the scan can at best range over tenant_id and test owner_user_id per row; PostgreSQL 16 has no btree skip scan to jump the unconstrained column.
For ordering, the index is sorted by (status, updated_at) within a tenant and not by created_at, so the LIMIT cannot stop early: every matching row is read and then sorted. That is the 'Sort Method: top-N heapsort' line, and it is why the plan reads 2M rows to answer with 20.
Derive the replacement from the access path — equality, equality, then the ordering column: CREATE INDEX CONCURRENTLY ON resource (tenant_id, owner_user_id, created_at DESC). The scan seeks to the (tenant, owner) range and walks 20 entries in order, so the Sort node disappears along with the row-read.
Treat INCLUDE (title, status) as conditional, not free. An index-only scan still visits the heap for any row whose page is not marked all-visible, so on a table taking 1.2k writes/second the win depends on autovacuum keeping the visibility map current, and the wider index costs more on every insert.

Follow-up

90% of rows are status='active'. Would a partial index WHERE status = 'active' change your answer, and for which of the three queries?
A dashboard runs this for 40 owners in one page load. What changes about the design?

Keep soft-deleted accounts from blocking re-registration

Easy · soft delete · unique constraints · engine differences

app_user holds user_id, tenant_id, email CITEXT, password_hash (NULL for SSO principals), email_verified_at, auth_version, status ('invited','active','suspended','deactivated'), created_at, updated_at, deleted_at. Two live accounts for one address inside a tenant must be impossible, but an address freed by a soft delete must be reusable, and the same tenant may delete and re-register it repeatedly. Write the uniqueness DDL for PostgreSQL 16, then the equivalent for MySQL 8 where partial indexes do not exist, and say what each permits once three deleted rows already hold that address.

Approach

Start from what is actually unique: not (tenant_id, email), but (tenant_id, email) among live rows. PostgreSQL says that directly — CREATE UNIQUE INDEX app_user_live_email ON app_user (tenant_id, email) WHERE deleted_at IS NULL. A full constraint over the same two columns burns the address permanently the first time someone deletes an account.
Keep case-insensitivity in the type or the index, never in the application: CITEXT as given, or UNIQUE (tenant_id, lower(email)) as an expression index where the extension is unavailable. A case-sensitive unique column is exactly how two accounts for one human appear.
For MySQL 8 the predicate has to move inside the key: add a discriminator column that is a constant 0 while the row is live and is set to user_id on delete, with UNIQUE (tenant_id, email, deleted_marker). Live rows share the constant and still collide; deleted rows differ from each other and stop colliding.
State the NULL variant and its dependency: leaving the marker NULL for deleted rows also works, because a unique index treats NULLs as distinct — true in MySQL, and true in PostgreSQL only under the default NULLS DISTINCT, which PostgreSQL 15 lets you reverse. Check the polarity against the three existing deleted rows: constant-on-live is what preserves the collision you want, and reversing it silently admits duplicate live accounts.

Follow-up

A deleted account re-registers with the same address the next day. Do the old resource rows follow the new user_id, and how does the API keep the two principals apart?
How do you honour an erasure request while resource_revision.actor_user_id still references this table?

Explain the core principles of Object-Oriented Programming (OOP) and how you have applied them in your past pr

Medium · Object-Oriented Programming & Core Devel

Explain the core principles of Object-Oriented Programming (OOP) and how you have applied them in your past projects.

Approach

Clarify what is being asked and what a complete answer contains.
State your assumptions explicitly before working the problem.
Say what you would check first and why it is the highest-information step.
Work from the requirement backwards to the design.

Follow-up

What assumption would you test first?
How would you know your answer was wrong?

Walk me through a complex technical challenge you solved using Java.

Medium · Object-Oriented Programming & Core Devel

Approach

Clarify what is being asked and what a complete answer contains.
State your assumptions explicitly before working the problem.
Say what you would check first and why it is the highest-information step.
Work from the requirement backwards to the design.

Follow-up

What assumption would you test first?
How would you know your answer was wrong?

How do you ensure code quality and maintainability in a large-scale codebase?

Medium · Object-Oriented Programming & Core Devel

Approach

Clarify what is being asked and what a complete answer contains.
State your assumptions explicitly before working the problem.
Say what you would check first and why it is the highest-information step.
Work from the requirement backwards to the design.

Follow-up

What assumption would you test first?
How would you know your answer was wrong?

What are the differences between abstract classes and interfaces, and when would you use each?

Medium · Object-Oriented Programming & Core Devel

Approach

Clarify what is being asked and what a complete answer contains.
State your assumptions explicitly before working the problem.
Say what you would check first and why it is the highest-information step.
Work from the requirement backwards to the design.

Follow-up

What assumption would you test first?
How would you know your answer was wrong?

How do you design and optimize data storage solutions using NoSQL databases like DynamoDB?

Medium · Cloud, Infrastructure & Security

Approach

Fix the scope first: who calls this, how often, and what they do when it fails.
Name the read and write paths separately; they rarely have the same bottleneck.
Choose a partition key and say what query it makes expensive.
State the consistency you need, and where you are willing to be stale.

Follow-up

What breaks first when traffic grows ten times?
How does this behave when that dependency is down for an hour?

What strategies do you use to integrate security practices directly into a continuous integration and continuo

Medium · Cloud, Infrastructure & Security

What strategies do you use to integrate security practices directly into a continuous integration and continuous deployment (CI/CD) pipeline?

Approach

Say who the caller is and what they do when the call fails halfway.
Define the identity of a request so a retry cannot double-apply it.
Separate accepted, pending, failed and confirmed; they are different facts.
Design the error taxonomy before the success shape; callers branch on it.

Follow-up

What happens if the caller retries after a timeout?
How does a client discover it is on an old version of this contract?

Explain how you would secure an application's data flow from the user interface to the backend database.

Medium · Cloud, Infrastructure & Security

Approach

Fix the scope first: who calls this, how often, and what they do when it fails.
Name the read and write paths separately; they rarely have the same bottleneck.
Choose a partition key and say what query it makes expensive.
State the consistency you need, and where you are willing to be stale.

Follow-up

What breaks first when traffic grows ten times?
How does this behave when that dependency is down for an hour?

Read latency spikes on a sixty-second sawtooth

Medium · cache stampede · single-flight · ttl

The cached listing read path serves about 14k reads/second at an 85% hit rate. p99 sits at 35 ms for 57 seconds, jumps to 900 ms for 3, and repeats. During each spike the primary shows several hundred identical listing queries starting within the same millisecond, all carrying one large tenant's id. Cache entries use a 60-second TTL. Give the mechanism, the ordered checks, the fix, and the correctness hazard your fix must not introduce.

Approach

Match the period to a configured number before theorising about load. A spike every 60 seconds against a 60-second TTL is an entry expiring, and you confirm it by correlating spike timestamps with the entry's write time rather than with the traffic curve. If the period had matched a cron or a GC interval instead, this is a different investigation.
Establish the concurrency of the miss. Several hundred identical queries in one millisecond means the miss path has no coalescing: every request that arrives between expiry and repopulation recomputes. The herd size is that key's arrival rate times its recompute time, so at 1.2k reads/second for the hot key and a 250 ms recompute you expect about 300 concurrent misses, which matches what is observed.
Add single-flight on the miss path so one caller per key recomputes under a short-lived lock while the rest wait for its result. Prefer stale-while-revalidate where the read tolerates it: return the expired value immediately and refresh asynchronously, which removes the latency spike rather than serialising it into a queue of waiters.
De-synchronise the keys. Write TTLs with jitter, for example 60 seconds plus or minus 10%, so a deploy or a mass invalidation does not align every key on the same second and turn a per-key herd into a fleet-wide one.

Follow-up

The same sawtooth appears on a key that is invalidated on write rather than expired. Is that the same bug?
How does your answer change if the recompute takes 4 seconds instead of 250 ms?

Suggested practice checklist

Built from the rounds and topics Icw Group candidates report.

Day 1 — Map the Icw Group loop

Write out the reported sequence: HR Phone Screen, Cognitive Assessment, Technical Phone Interview, Panel Interview.
For each round, write one sentence on what it is judging, from the description above, and mark the one you are least ready for.

Deliverable: A one-page map of the 4 reported rounds, with the weakest marked.

Day 2 — Work DevSecOps

Spend the session on DevSecOps, which Icw Group candidates report being tested on.
Write one worked example in DevSecOps and time yourself on it.

Deliverable: One timed worked example in DevSecOps.

Day 3 — Work Java

Spend the session on Java, which Icw Group candidates report being tested on.
Write one worked example in Java and time yourself on it.

Deliverable: One timed worked example in Java.

Day 4 — Work ServiceNow Development

Spend the session on ServiceNow Development, which Icw Group candidates report being tested on.
Write one worked example in ServiceNow Development and time yourself on it.

Deliverable: One timed worked example in ServiceNow Development.

Day 5 — Answer out loud: Object-Oriented Programming & Core Development

Answer aloud, timed: Explain the core principles of Object-Oriented Programming (OOP) and how you have applied them in your past projects.
Answer aloud, timed: Walk me through a complex technical challenge you solved using Java.

Deliverable: Spoken answers to 2 reported Object-Oriented Programming & Core Development question(s), under time.

Day 6 — Answer out loud: Cloud, Infrastructure & Security

Answer aloud, timed: How do you design and optimize data storage solutions using NoSQL databases like DynamoDB?
Answer aloud, timed: What strategies do you use to integrate security practices directly into a continuous integration and continuous deployment (CI/CD) pipeline?

Deliverable: Spoken answers to 2 reported Cloud, Infrastructure & Security question(s), under time.

Day 7 — Answer out loud: Behavioral & Situational

Answer aloud, timed: Tell me about yourself and what drawn you to the Software Engineer role at Icw Group.
Answer aloud, timed: Describe a time when you had to handle a difficult situation or conflict within your team. What was the outcome?

Deliverable: Spoken answers to 2 reported Behavioral & Situational question(s), under time.

Behavioural preparation

Behavioural rounds judge the decision you made and what it cost.

How do you handle cloud automation, and what tools have you used to manage infrastructure as code?

Medium · Cloud, Infrastructure & Security

Approach

Pick a story where you made the decision, not one where you watched it.
State the situation in two sentences and spend the rest on the reasoning.
Give the blast radius: what could have broken, and what you measured.
Name the disagreement and how you resolved it with evidence.

Follow-up

What would you do differently if you ran that again?
How did you know your change caused the improvement?

Tell me about yourself and what drawn you to the Software Engineer role at Icw Group.

Medium · Behavioral & Situational

Approach

Pick a story where you made the decision, not one where you watched it.
State the situation in two sentences and spend the rest on the reasoning.
Give the blast radius: what could have broken, and what you measured.
Name the disagreement and how you resolved it with evidence.

Follow-up

What would you do differently if you ran that again?
How did you know your change caused the improvement?

Describe a time when you had to handle a difficult situation or conflict within your team. What was the outcom

Medium · Behavioral & Situational

Describe a time when you had to handle a difficult situation or conflict within your team. What was the outcome?

Approach

Pick a story where you made the decision, not one where you watched it.
State the situation in two sentences and spend the rest on the reasoning.
Give the blast radius: what could have broken, and what you measured.
Name the disagreement and how you resolved it with evidence.

Follow-up

What would you do differently if you ran that again?
How did you know your change caused the improvement?

How do you approach a situation where the documented job requirements or tools do not align with the actual sy

Medium · Behavioral & Situational

How do you approach a situation where the documented job requirements or tools do not align with the actual system in place?

Approach

Pick a story where you made the decision, not one where you watched it.
State the situation in two sentences and spend the rest on the reasoning.
Give the blast radius: what could have broken, and what you measured.
Name the disagreement and how you resolved it with evidence.

Follow-up

What would you do differently if you ran that again?
How did you know your change caused the improvement?

Tell me about a time you had to work with a non-technical stakeholder or team member. How did you ensure clear

Medium · Behavioral & Situational

Tell me about a time you had to work with a non-technical stakeholder or team member. How did you ensure clear communication?

Approach

Pick a story where you made the decision, not one where you watched it.
State the situation in two sentences and spend the rest on the reasoning.
Give the blast radius: what could have broken, and what you measured.
Name the disagreement and how you resolved it with evidence.

Follow-up

What would you do differently if you ran that again?
How did you know your change caused the improvement?