HMSHost Software Engineer Interview Guide

The 60-second brief

As a Software Engineer at HMSHost, you are a vital contributor to the technology ecosystem that powers one of the world’s largest providers of food and beverage services for travel venues. You will work at the intersection of high-volume retail operations and digital innovation, ensuring that our systems remain robust, scalable, and efficient. Your work directly impacts how millions of travelers experience dining and retail in airports and motorways across the globe. This role is not just about writing code; it is about solving complex logistical and operational challenges that keep travel hubs running smoothly. Whether you are improving point-of-sale integrations, backend services, or internal management tools, your contributions directly influence the operational excellence of HMSHost.

This guide is scoped to a Software Engineer candidate at HMSHost.

Focus areas

• UI automation / RPA
• Workflow automation
• Basic RPA activities

Where to focus your preparation

No round sequence has been reported for HMSHost. Confirm the format with your recruiter.

Preparation focus

No round sequence has been reported for this company, so confirm the format with your recruiter and work the reported questions below.

What to demonstrate

• Breadth across the topics this company reports testing
• Whether you confirm the format before preparing for it

How to prepare

• Ask the recruiter for the sequence, the duration of each stage and whether you will be writing code
• Work the reported questions below and time yourself

Where candidates lose points

Research the Industry

Understand the unique challenges of operating technology in travel hubs, such as high traffic and the need for 24/7 system availability.

Prepare Your "Why

Have a clear, concise narrative about your career trajectory and why HMSHost is the next logical step for you.

Ask Insightful Questions

Use the end of your interview to ask about team culture, current technical challenges, or how the department measures success.

Be Transparent about Salary

Know your market value and be prepared to discuss your salary expectations professionally when asked.

Questions & practice

Identify the heaviest tenants in a five-minute window under memory pressure

Medium · top-k · heavy hitters · streaming

The edge service handles about 3,000 requests per second across roughly 50,000 tenants, peaking near 9,000. Expose the 50 heaviest tenants by request count over the trailing five minutes so limits can be tightened before one tenant's backfill starves the fleet. You may not retain five minutes of raw records. Give the exact solution and its memory, then the bounded-memory approximation with its error stated as a formula, and say which you would ship and at what tenant cardinality that choice changes.

Approach

1. Do the exact version first, because it is affordable at this cardinality: a ring of 300 one-second counters per tenant, advanced lazily, is 1,200 bytes of counters per tenant and roughly 60 to 90 MB for 50,000 tenants with overhead. Carry a running total and subtract the bucket you overwrite so a window read is O(1) rather than 300 adds.
2. Extract the top 50 with a size-k min-heap over the tenant sums: O(d log k) for d tenants, against O(d log d) to sort them all. Maintaining the heap continuously instead of on query requires a tenant-to-heap-index map, because incrementing a count already inside the heap means sifting from a known position, and without that map you rebuild the heap on every request.
3. State the approximation precisely rather than gesturing at sketches. Misra-Gries with m counters retains every item whose true count exceeds N/(m+1), and each retained count underestimates the truth by at most N/(m+1). With m = 1,000 and N = 900,000 requests in the window the error is roughly 900 requests, which is fine for spotting a tenant sending 50,000 and useless for ranking two tenants 200 apart.
4. Say what breaks when the window slides: Misra-Gries and Space-Saving are insert-only and cannot be decremented as records age out. The workable construction is one summary per sub-window, say ten seconds, with 30 summaries merged at query time, and the merged error is the sum of the per-summary errors, so the bound degrades linearly in the number of sub-windows.

Follow-up

• The heaviest tenant is heavy because of one export job rather than user traffic. Should the limiter treat those as the same tenant?
• Two tenants sit tied at the boundary of the top 50. Does your answer flap, and does the flapping matter?

Collapse a redelivered event batch into per-aggregate high-water marks

Easy · hashing · at-least-once · aggregation

You drain a batch of up to 5,000,000 events, each (aggregate_id BIGINT, aggregate_version INT, event_type, payload). The log guarantees order within one aggregate only; the batch merges 64 partitions, and a relay failover has redelivered a range, so an older version for an aggregate can appear after a newer one. Given a map of last_applied_version per aggregate, produce the events worth applying, at most one per (aggregate_id, version), plus the count discarded. Target O(n) time. State the memory for 2,000,000 distinct aggregates and what you do when it does not fit.

Approach

1. One pass, one hash map from aggregate_id to the highest version kept, and a discard counter. An event whose version is at or below last_applied_version for its aggregate is dropped without further work, which is the whole reason the event carries its version rather than a delta. O(n) expected time, O(d) space in distinct aggregates.
2. Keep the maximum, never the last occurrence. The redelivered range means the final appearance of an aggregate in the batch can be an older version than one seen earlier in the same batch, so last-wins applies stale state over newer state and the projection regresses with no error anywhere.
3. Cost the memory instead of calling it large: an 8-byte key plus a 4-byte version is 12 bytes of payload, and an open-addressed table held at a 0.7 load factor costs roughly 17 bytes per entry before per-slot metadata, so 2,000,000 aggregates is tens of megabytes in a native layout and several times that in a runtime that boxes both key and value.
4. If the distinct set exceeds memory, partition on hash(aggregate_id) mod P and reduce each partition independently. Every event for one aggregate hashes to the same partition, so the per-partition result is exact and the merge is concatenation rather than a second reduction.

Follow-up

• The payload is a patch rather than a snapshot, so applying only the highest version loses the intermediate changes. What changes in your reduction?
• How do you detect that version 7 arrived while version 6 was never delivered, and what should the consumer do about the gap?

Diff a projection against the primary without per-row point reads

Hard · reconciliation · range hashing · throttling

The listing projection has drifted and some rows show a stale version. The primary holds 40,000,000 resource rows across 12,000 tenants while serving 1,200 writes and 14,000 reads per second. The obvious repair, reading each resource row and comparing its version against the projection, is correct and would eventually finish. Explain precisely why it is unacceptable here, then give a diff that finds the differing rows, state its complexity, and make it safe to run against a live primary. Replication lag is usually under 100 ms and is not bounded.

Approach

1. Quantify the naive cost rather than calling it slow: 40,000,000 point reads at even 0.5 ms each is over five hours serialised, and the only lever is concurrency, which is exactly what you cannot spend. The primary's pool is sized for the write path, and 40,000,000 random reads evict the buffer cache that sustains the 85 percent cache hit rate, so the audit degrades the system it is auditing.
2. Replace random access with one ordered pass per side. Both sides can be read in (tenant_id, resource_id) order, which is a sequential scan on each and a merge join in O(n) time and O(1) memory. For a dense diff that is the whole answer, and it reads the primary once instead of 40,000,000 times.
3. For the expected sparse case, compare range hashes instead of rows: partition the key space, compute per range an order-independent aggregate over hash(resource_id, version), compare aggregates, and descend only into ranges that differ. With d differing rows and branching factor B, at most d ranges mismatch per level, so the drill-down examines O(d log_B(n/d)) ranges and reads full rows only in mismatching leaves.
4. Aggregate with a sum modulo 2^64 or a multiset hash, never XOR. XOR is order-independent but self-cancelling, so two rows wrong in the same way, or a row duplicated on one side, leave the range aggregate matching and the range is declared clean.

Follow-up

• The diff reports 900 stale rows. How do you decide between patching those rows and rebuilding the projection from resource_revision?
• Same job, but the projection lives in a search index that cannot be scanned in key order. What changes?

Explain why the owner filter ignores the listing index

Medium · composite index · query plans · sort elimination

The only index on resource is (tenant_id, status, updated_at DESC, resource_id DESC). A new endpoint returns one user's resources across all statuses, newest created first: WHERE tenant_id = $1 AND owner_user_id = $2 ORDER BY created_at DESC LIMIT 20. On a tenant with 2M rows it takes 900 ms and EXPLAIN shows a sort above a large scan. Explain precisely why the existing index cannot serve it, give the index that can, and state which of these the new index still will not help: owner_user_id alone across tenants; the same query ordered by updated_at. PostgreSQL 16.

Approach

1. Separate the two jobs an index does. For filtering, a composite btree is seekable only on a left prefix, so with no predicate on status the scan can at best range over tenant_id and test owner_user_id per row; PostgreSQL 16 has no btree skip scan to jump the unconstrained column.
2. For ordering, the index is sorted by (status, updated_at) within a tenant and not by created_at, so the LIMIT cannot stop early: every matching row is read and then sorted. That is the 'Sort Method: top-N heapsort' line, and it is why the plan reads 2M rows to answer with 20.
3. Derive the replacement from the access path — equality, equality, then the ordering column: CREATE INDEX CONCURRENTLY ON resource (tenant_id, owner_user_id, created_at DESC). The scan seeks to the (tenant, owner) range and walks 20 entries in order, so the Sort node disappears along with the row-read.
4. Treat INCLUDE (title, status) as conditional, not free. An index-only scan still visits the heap for any row whose page is not marked all-visible, so on a table taking 1.2k writes/second the win depends on autovacuum keeping the visibility map current, and the wider index costs more on every insert.

Follow-up

• 90% of rows are status='active'. Would a partial index WHERE status = 'active' change your answer, and for which of the three queries?
• A dashboard runs this for 40 owners in one page load. What changes about the design?

Hold a per-tenant active cap against concurrent creates

Hard · write skew · isolation levels · constraints

A tenant on the standard plan may hold at most 50 resources with status='active'. The create handler runs SELECT count(*) FROM resource WHERE tenant_id = $1 AND status = 'active', compares to 50, then inserts. Two creates arrive 3 ms apart on different instances and the tenant lands at 51. Name the anomaly, say whether PostgreSQL 16 READ COMMITTED or REPEATABLE READ prevents it and why, then give an implementation that holds the cap at READ COMMITTED with the exact statements. Finally, say what changes when the cap is 'at most one running export per tenant' on job_run.

Approach

1. Name it: write skew. The two transactions read an overlapping set and write disjoint rows, so there is no row-level conflict for the engine to detect and each commit is individually legal.
2. Rule out the levels precisely. READ COMMITTED takes a fresh snapshot per statement and takes no lock on the counted rows, so both see 49. PostgreSQL's REPEATABLE READ is snapshot isolation: it removes non-repeatable reads and phantoms within the snapshot but still admits write skew, because the anomaly is not a re-read of a changed row, it is a read of a set that a concurrent transaction invalidates. Only SERIALIZABLE closes it, by tracking the read dependency and aborting one transaction with SQLSTATE 40001 — a guarantee that exists only if the application re-runs the whole transaction from the read.
3. Convert the set predicate into a single-row conflict: keep tenant.active_resource_count and run UPDATE tenant SET active_resource_count = active_resource_count + 1 WHERE tenant_id = $1 AND active_resource_count < 50 in the same transaction as the INSERT. Zero affected rows is the cap, returned as 409. The row lock serialises the decision at any isolation level, and contention is bounded to one tenant's row — which is also the fair-scheduling unit, unlike a global counter that would convoy every tenant behind one row.
4. State the cost you just took on: a counter is a second source of truth that can drift, so every path that changes status must adjust it inside the same transaction, and a periodic reconciliation has to exist, with resource_revision as the authority for what the count should have been.

Follow-up

• A resource moves from archived back to active. Which statements change, and what breaks if the counter update and the status change land in different transactions?
• The cap becomes plan-dependent and a plan can change mid-month. Where does the number 50 live, and who reads it?

Make resource creation safe for a client that retried a timeout

Medium · idempotency · retries · race conditions

POST /v1/resources creates a resource row and, in the same transaction, a resource_revision and an outbox_event. A partner's HTTP client times out at 2 seconds and retries twice; under load the first request is still executing when the retry arrives, and duplicate resources are appearing. Using idempotency_key (tenant_id, idempotency_key, request_fingerprint, state, response_status, response_body, resource_id, locked_until, expires_at), specify the whole contract: first call, concurrent retry, retry after completion, a key reused with a different body, and what the client does with each response.

Approach

1. Name why the plain REST shape fails here. POST is not idempotent, a timeout leaves the client unable to distinguish a lost request from a lost response, so it must retry - and the retry is a second create. Checking whether the key exists and then inserting it is check-then-act: under exactly the concurrency that caused the timeout, both attempts look, both see nothing, both proceed.
2. Let the unique constraint arbitrate instead. INSERT the key row with state 'in_flight' and locked_until set to now plus the request deadline, and commit that reservation on its own before any work is attempted - an uncommitted row is invisible to the concurrent retry, which is the entire point of writing it first. One caller wins the insert and proceeds; the other takes the unique violation and reads the row rather than falling through to the work.
3. Branch the loser on what it found. 'succeeded' replays response_status and response_body verbatim, with a header marking it a replay. 'in_flight' with locked_until in the future returns 409 and a Retry-After - do not park a request thread waiting on another request, that is how a concurrency bound is consumed by retries. 'in_flight' past locked_until is reclaimable by a conditional UPDATE predicated on the old locked_until, so exactly one reclaimer wins. A fingerprint mismatch is 422 and never the stored response: a different body under the same key is a client defect, and serving the old response hides it forever.
4. Commit the effect and the key's completion together - resource insert, revision row, outbox row, and the UPDATE of the reserved key to 'succeeded' with the stored response, in one transaction. That makes a crash binary: either all of it is durable and the key reads 'succeeded', or the transaction rolls back and the only durable trace is the reservation row, still 'in_flight', with no resource behind it. The reclaim branch finishes that case - once locked_until passes, one retry takes the row by conditional UPDATE and runs the work for the first time. Splitting the two commits is what creates the window with no recovery: the effect durable, the key still 'in_flight', and a reclaimer that cannot distinguish that from work never started, so it creates a second resource.

Follow-up

• Response bodies are pruned at 24 hours but resource_id is kept. What do you return to a replay that arrives after pruning?
• The endpoint now also sends a welcome email. Which part of this contract prevents a second send, and which part cannot?

Keep one tenant's bulk export from starving projection updates

Medium · backpressure · fair scheduling · head-of-line blocking

The worker fleet runs about 600 jobs/second out of job_run, claimed under a lease and heartbeated while running. Most handlers finish under 200 ms; exports run for minutes. One tenant enqueues 50,000 exports. Design the scheduling so that tenant's exports slow down and nothing else does: the queue split, the concurrency caps and where they are enforced, the claim query, and the backpressure signal that stops accepting new work. State the in-flight worker count each class needs at its arrival rate, and what the cap costs the tenant that hits it.

Approach

1. Do the concurrency arithmetic first, because it determines the pool shapes. Required in-flight work is arrival rate times service time: 600/second of 200 ms handlers needs about 120 workers, while one export per second at 180 seconds needs 180 on its own. The long tail dominates any pool it shares, so a single pool sized from the mean is consumed by exports while 50 ms projections queue behind them. That is head-of-line blocking, and adding capacity does not fix it because the ratio is what is wrong.
2. Split by job class rather than by priority. Priority inside one pool still lets a running export hold its worker for the next four minutes - there is no preemption for a handler already executing. Separate queues and separate worker processes give each class a floor the other cannot take.
3. Enforce the per-tenant cap inside the claim, not at enqueue. Claim with SELECT ... WHERE status='queued' AND run_after <= now() AND job_type=$1 ORDER BY run_after, job_run_id FOR UPDATE SKIP LOCKED LIMIT 1, restricted to tenants currently under their cap. Derive the running count from rows in status 'running' with a live lease rather than from a counter incremented at claim and decremented at completion: the derived count self-heals when a worker dies, and the counter leaks a slot every time one does.
4. Make the ordering fair over tenants instead of over jobs. Strict FIFO with a cap still forces the claim to scan past 50,000 rows belonging to a capped tenant before it finds anyone else's work, so cost grows with backlog depth. Pick the tenant first from a small per-tenant queue-depth summary, then claim within that tenant, which makes the scan proportional to the number of active tenants instead.

Follow-up

• An export outruns its lease, so two copies run. What must the handler do to make the second copy harmless, and what does it write to guarantee that?
• With a cap of 4, the tenant's 50,000 exports now take hours. What do you tell them, and does the answer change if they are the largest tenant on the platform?

Exports duplicate a row range about once a week

Hard · leases · clock skew · idempotency

Roughly once a week an export writes a file containing a duplicated range of rows. The affected job_run rows show attempt = 1, status = succeeded, one started_at, and a lease_owner naming a different host from the one whose logs show the job starting. Leases last 30 seconds and are heartbeated every 10 from inside the handler; lease_expires_at is computed on the worker and compared against the database's now(). Find the mechanism, and give a fix that holds even if you cannot fix the clocks.

Approach

1. Start from the fact that eliminates the obvious answer. attempt = 1 means no retry was recorded, so this is not a re-run after failure; two workers ran the same row concurrently and the takeover path never touched the counter. lease_owner naming a host other than the one that started the job is the same statement from the other side.
2. Enumerate the mechanisms that cause a premature takeover, then find the signal that separates them. Either the lease genuinely expired because the heartbeat did not fire, which is what happens when the heartbeat runs on the handler's own thread and the handler makes a long blocking call, or it only appeared expired because two clocks disagree, since lease_expires_at is written from the worker's clock and evaluated against the database's. The discriminator is the distribution: incidents clustered on the longest exports indict the heartbeat, incidents clustered on one host indict skew. Measure both, and measure each host's offset against the database directly.
3. Read the reclaim query precisely. In PostgreSQL now() is transaction start time, not statement time, so a reclaimer holding a long transaction compares against an older timestamp than expected; clock_timestamp() is the statement-time function. This is worth ruling in or out before you redesign anything, because it changes which rows look expired.
4. Remove the second clock rather than trying to synchronise it. Issue and extend the lease in the database, with lease_expires_at = now() + interval '30 seconds' in both the claim and the heartbeat, so exactly one clock is ever compared and worker skew stops mattering to this predicate.

Follow-up

• The displaced worker has already streamed half the file to object storage. What makes that side effect safe to repeat?
• You now count takeovers. What alert fires on that counter, and at what threshold?

Suggested practice checklist

Built from the topics and questions HMSHost candidates report; no round sequence has been reported.

Day 1 — Establish the HMSHost format

• No round sequence has been reported, so ask your recruiter for the sequence, the duration of each stage and whether you will write code.

Deliverable: A written reply from your recruiter confirming the format.

Day 2 — Work UI automation / RPA

• Spend the session on UI automation / RPA, which HMSHost candidates report being tested on.
• Write one worked example in UI automation / RPA and time yourself on it.

Deliverable: One timed worked example in UI automation / RPA.

Day 3 — Work Workflow automation

• Spend the session on Workflow automation, which HMSHost candidates report being tested on.
• Write one worked example in Workflow automation and time yourself on it.

Deliverable: One timed worked example in Workflow automation.

Day 4 — Work Basic RPA activities

• Spend the session on Basic RPA activities, which HMSHost candidates report being tested on.
• Write one worked example in Basic RPA activities and time yourself on it.

Deliverable: One timed worked example in Basic RPA activities.

Day 5 — Answer out loud: Behavioral and Experience-Based

• Answer aloud, timed: Can you walk me through your previous professional experiences?
• Answer aloud, timed: Why are you interested in the Software Engineer position at HMSHost?

Deliverable: Spoken answers to 2 reported Behavioral and Experience-Based question(s), under time.

Day 6 — Answer out loud: Technical and Practical Application

• Answer aloud, timed: What is your experience with automation tools like UiPath?
• Answer aloud, timed: Can you describe a time you had to troubleshoot a technical issue?

Deliverable: Spoken answers to 2 reported Technical and Practical Application question(s), under time.

Day 7 — Dry run for HMSHost

• Run one full mock under time, then write down the two questions you most want to ask your interviewers.

Deliverable: A completed timed mock and two questions to ask.

Behavioural preparation

Behavioural rounds judge the decision you made and what it cost.

Can you walk me through your previous professional experiences?

Medium · Behavioral and Experience-Based

Approach

1. Pick a story where you made the decision, not one where you watched it.
2. State the situation in two sentences and spend the rest on the reasoning.
3. Give the blast radius: what could have broken, and what you measured.
4. Name the disagreement and how you resolved it with evidence.

Follow-up

• What would you do differently if you ran that again?
• How did you know your change caused the improvement?

Why are you interested in the Software Engineer position at HMSHost?

Medium · Behavioral and Experience-Based

Approach

1. Pick a story where you made the decision, not one where you watched it.
2. State the situation in two sentences and spend the rest on the reasoning.
3. Give the blast radius: what could have broken, and what you measured.
4. Name the disagreement and how you resolved it with evidence.

Follow-up

• What would you do differently if you ran that again?
• How did you know your change caused the improvement?

What are your specific salary expectations for this role?

Medium · Behavioral and Experience-Based

Approach

1. Pick a story where you made the decision, not one where you watched it.
2. State the situation in two sentences and spend the rest on the reasoning.
3. Give the blast radius: what could have broken, and what you measured.
4. Name the disagreement and how you resolved it with evidence.

Follow-up

• What would you do differently if you ran that again?
• How did you know your change caused the improvement?

How do you handle changing priorities in a fast-paced environment?

Medium · Behavioral and Experience-Based

Approach

1. Pick a story where you made the decision, not one where you watched it.
2. State the situation in two sentences and spend the rest on the reasoning.
3. Give the blast radius: what could have broken, and what you measured.
4. Name the disagreement and how you resolved it with evidence.

Follow-up

• What would you do differently if you ran that again?
• How did you know your change caused the improvement?

What is your experience with automation tools like UiPath?

Medium · Technical and Practical Application

Approach

1. Pick a story where you made the decision, not one where you watched it.
2. State the situation in two sentences and spend the rest on the reasoning.
3. Give the blast radius: what could have broken, and what you measured.
4. Name the disagreement and how you resolved it with evidence.

Follow-up

• What would you do differently if you ran that again?
• How did you know your change caused the improvement?

Can you describe a time you had to troubleshoot a technical issue?

Medium · Technical and Practical Application

Approach

1. Pick a story where you made the decision, not one where you watched it.
2. State the situation in two sentences and spend the rest on the reasoning.
3. Give the blast radius: what could have broken, and what you measured.
4. Name the disagreement and how you resolved it with evidence.

Follow-up

• What would you do differently if you ran that again?
• How did you know your change caused the improvement?