Interview guides · Evans & Chambers Technology
Evans & Chambers Technology Software Engineer Interview Guide
Evans & Chambers Technology Software Engineer interview guide: reported rounds, questions and how candidates describe the process.
The 60-second brief
At Evans & Chambers Technology, a Software Engineer is a mission-critical contributor responsible for building, securing, and modernizing the technology systems that support the United States government, intelligence community, and Department of Defense. Because the company specializes in federal IT contracting, engineers do not just write code in a vacuum; they solve complex, real-world problems that directly impact national security, defense logistics, and public sector efficiency. Whether you are developing cloud-native applications, designing intuitive user interfaces, or managing secure database migrations, your work directly supports personnel operating in highly sensitive environments. The engineering organization spans a variety of specialized domains, including cloud systems administration, full-stack.NET and C# development, UX/UI design, and systems engineering.
This guide is scoped to a Software Engineer candidate at Evans & Chambers Technology.
Focus areas
- Security Clearance (TS/SCI)
- Foreign Security Polygraph (FS Poly)
- Cloud Systems Administration
The Evans & Chambers Technology interview process
Evans & Chambers Technology candidates report 3 rounds over 3-5 weeks. The stages below are what candidates describe, not a published process.
Recruiter Conversation
Initial conversation with a recruiter to discuss your background, career goals, and security clearance status.
What to demonstrate
- Initial conversation with a recruiter to discuss your background, career goals, and security clearance status
- Depth in Security Clearance (TS/SCI)
How to prepare
- Be able to walk your CV end to end in two minutes, and say why this company specifically.
- Have your salary expectations, notice period and location constraints ready, and ask for the rest of the loop in writing.
Technical Evaluations
Progress through technical evaluations tailored to your specific engineering discipline.
What to demonstrate
- Progress through technical evaluations tailored to your specific engineering discipline
- Depth in Security Clearance (TS/SCI)
How to prepare
- Answer aloud and timed: What strategies do you use to monitor system health and automate recovery in a cloud-native architecture?
- Answer aloud and timed: Explain the differences between managing infrastructure in a commercial cloud versus a government-specific cloud (like AWS GovCloud).
Conversations with Team Leads
Engage in deeper conversations with team leads and hiring managers.
What to demonstrate
- Engage in deeper conversations with team leads and hiring managers
- Depth in Security Clearance (TS/SCI)
How to prepare
- Answer aloud and timed: How do you handle configuration management across multiple environments with varying security clearance levels?
- Answer aloud and timed: Walk me through how you would design a scalable, secure RESTful API using.NET/C# or Java.
Where candidates lose points
Highlight Your Clearance and Government Experience
If you hold an active security clearance or have worked in federal environments, make this prominent on your resume and discuss it during your conversations. Understanding the unique constraints of cleared work is a significant advantage.
Showcase Your DevSecOps Mindset
Security is built into every stage of our development lifecycle. When explaining your past projects, emphasize how you integrated security practices, automated testing, and compliance checks into your development workflow.
Structure Your Behavioral Answers
Use the STAR method (Situation, Task, Action, Result) to keep your behavioral answers concise and impactful. Focus on your specific contributions and the quantitative or qualitative impact of your work on the mission.
Questions & practice
Diff a projection against the primary without per-row point reads
Hard · reconciliation · range hashing · throttling
The listing projection has drifted and some rows show a stale version. The primary holds 40,000,000 resource rows across 12,000 tenants while serving 1,200 writes and 14,000 reads per second. The obvious repair, reading each resource row and comparing its version against the projection, is correct and would eventually finish. Explain precisely why it is unacceptable here, then give a diff that finds the differing rows, state its complexity, and make it safe to run against a live primary. Replication lag is usually under 100 ms and is not bounded.
Approach
- Quantify the naive cost rather than calling it slow: 40,000,000 point reads at even 0.5 ms each is over five hours serialised, and the only lever is concurrency, which is exactly what you cannot spend. The primary's pool is sized for the write path, and 40,000,000 random reads evict the buffer cache that sustains the 85 percent cache hit rate, so the audit degrades the system it is auditing.
- Replace random access with one ordered pass per side. Both sides can be read in (tenant_id, resource_id) order, which is a sequential scan on each and a merge join in O(n) time and O(1) memory. For a dense diff that is the whole answer, and it reads the primary once instead of 40,000,000 times.
- For the expected sparse case, compare range hashes instead of rows: partition the key space, compute per range an order-independent aggregate over hash(resource_id, version), compare aggregates, and descend only into ranges that differ. With d differing rows and branching factor B, at most d ranges mismatch per level, so the drill-down examines O(d log_B(n/d)) ranges and reads full rows only in mismatching leaves.
- Aggregate with a sum modulo 2^64 or a multiset hash, never XOR. XOR is order-independent but self-cancelling, so two rows wrong in the same way, or a row duplicated on one side, leave the range aggregate matching and the range is declared clean.
Follow-up
- The diff reports 900 stale rows. How do you decide between patching those rows and rebuilding the projection from resource_revision?
- Same job, but the projection lives in a search index that cannot be scanned in key order. What changes?
Collapse a redelivered event batch into per-aggregate high-water marks
Easy · hashing · at-least-once · aggregation
You drain a batch of up to 5,000,000 events, each (aggregate_id BIGINT, aggregate_version INT, event_type, payload). The log guarantees order within one aggregate only; the batch merges 64 partitions, and a relay failover has redelivered a range, so an older version for an aggregate can appear after a newer one. Given a map of last_applied_version per aggregate, produce the events worth applying, at most one per (aggregate_id, version), plus the count discarded. Target O(n) time. State the memory for 2,000,000 distinct aggregates and what you do when it does not fit.
Approach
- One pass, one hash map from aggregate_id to the highest version kept, and a discard counter. An event whose version is at or below last_applied_version for its aggregate is dropped without further work, which is the whole reason the event carries its version rather than a delta. O(n) expected time, O(d) space in distinct aggregates.
- Keep the maximum, never the last occurrence. The redelivered range means the final appearance of an aggregate in the batch can be an older version than one seen earlier in the same batch, so last-wins applies stale state over newer state and the projection regresses with no error anywhere.
- Cost the memory instead of calling it large: an 8-byte key plus a 4-byte version is 12 bytes of payload, and an open-addressed table held at a 0.7 load factor costs roughly 17 bytes per entry before per-slot metadata, so 2,000,000 aggregates is tens of megabytes in a native layout and several times that in a runtime that boxes both key and value.
- If the distinct set exceeds memory, partition on hash(aggregate_id) mod P and reduce each partition independently. Every event for one aggregate hashes to the same partition, so the per-partition result is exact and the merge is concatenation rather than a second reduction.
Follow-up
- The payload is a patch rather than a snapshot, so applying only the highest version loses the intermediate changes. What changes in your reduction?
- How do you detect that version 7 arrived while version 6 was never delivered, and what should the consumer do about the gap?
Archive a resource graph without breaking live references or recursing
Medium · graph traversal · topological order · tenant isolation
Resources reference other resources within a tenant; for the largest tenant the reference table holds up to 2,000,000 nodes and 8,000,000 edges. Archiving a resource must archive everything reachable from it that nothing outside the set still references, refuse when a live external referrer exists, and terminate when references form cycles, which they legitimately do. Produce the archive order and the refusal list, targeting O(V+E). Say what stops the traversal crossing a tenant boundary, and why recursion is the wrong control structure at this size.
Approach
- Load the subgraph with the tenant predicate on both endpoints of the edge, not only on the side you started from. Scoping the left table alone is the classic cross-tenant leak: one mis-entered edge then pulls another tenant's resources into the traversal and, worse, into the archive.
- Traverse iteratively with an explicit stack. A 2,000,000-node graph can hold a chain deep enough to exhaust a native stack in the low tens of thousands of frames, and that failure is a process crash rather than an error you can return.
- Treat cycles as data rather than corruption: compute strongly connected components with Tarjan in O(V+E) using its own explicit stack, then condense. The condensation is a DAG, so a topological order over it gives the archive order, and every member of a component archives in one transaction because no order within a cycle is valid.
- Decide refusals with reverse edges. A candidate is archivable only if every in-edge originates inside the candidate set, so build the transpose or count in-degrees restricted to the visited set, and emit each blocked resource with the id of the external referrer, which is the only part of the answer an operator can act on.
Follow-up
- The graph is read in one query and the archive writes a minute later. What can change in between, and how do you make the write safe?
- The candidate set is 400,000 resources. Is that one transaction, and if not, what does a half-finished archive look like to a reader?
Stop tag and share joins from fanning out a page
Medium · join fan-out · semi-joins · many-to-many
resource_tag is (resource_id, tag_id) with PK (resource_id, tag_id); resource_share is (resource_id, shared_with_user_id, permission). The tagged-and-shared listing inner-joins resource to both, filters tenant_id, tag_id = ANY($2) and shared_with_user_id = $3, orders by updated_at DESC and takes 50. Pages come back with fewer than 50 distinct resources and the total in the header is far too high. Explain the row multiplication, rewrite both the page query and the count query so each is correct, and name the index each one needs. PostgreSQL 16.
Approach
- Do the arithmetic against the predicates that are actually there. An inner join emits one row per matching child row, and both joins are filtered: tag_id = ANY($2) admits only the requested tags, shared_with_user_id = $3 admits one user's share rows. So a resource holding three of the requested tags and shared with $3 once yields three rows, not one — the multiplier is its count of matching tags times its share rows for that single user, and that second factor is 1 unless the table admits duplicate (resource_id, shared_with_user_id) pairs. LIMIT 50 then limits rows rather than resources, and COUNT(*) counts pairs — the header is the product, not the population.
- Reject DISTINCT as the fix. It deduplicates after the product has been built, so the planner must materialise and sort the fanned-out set before the LIMIT can apply, and it leaves any SUM or AVG in the same select list wrong.
- Rewrite both filters as semi-joins, keeping resource as the only row source: AND EXISTS (SELECT 1 FROM resource_tag rt WHERE rt.resource_id = r.resource_id AND rt.tag_id = ANY($2)) and the same shape against resource_share. A semi-join stops at the first match per resource and preserves the driving index order, so ORDER BY updated_at DESC, resource_id DESC LIMIT 50 still stops after 50 rows.
- Count with the same predicates and no join at all: SELECT count(*) FROM resource r WHERE r.tenant_id = $1 AND r.status = 'active' AND EXISTS (...) AND EXISTS (...). Nothing multiplies a resource, so the number is the population.
Follow-up
- The filter changes from 'any of these tags' to 'all of these tags'. Rewrite it and state what it costs relative to the ANY form.
- A resource can be shared with the same user twice under different permissions. Does your count change, and should it?
Write the update path that detects a concurrent edit
Medium · optimistic concurrency · transactional outbox · audit history
resource carries version INT NOT NULL DEFAULT 1. resource_revision holds revision_id, resource_id, version, actor_user_id, change_kind, patch JSONB, request_id, created_at with UNIQUE (resource_id, version). outbox_event holds aggregate_type, aggregate_id, aggregate_version, event_type, payload, status. A PUT carries the version the client read. Write the exact statements for the single transaction that applies the edit, records the revision and enqueues 'resource.updated', and give the handler's branch on zero affected rows. Then say what PostgreSQL 16 does under READ COMMITTED when two of these updates hit one row at once.
Approach
- One transaction, three writes, no network call inside it: UPDATE resource SET title = $3, version = version + 1, updated_at = now() WHERE resource_id = $1 AND tenant_id = $4 AND version = $2; then INSERT the resource_revision row at version $2 + 1; then INSERT the outbox_event row at the same aggregate_version. The event goes to a table rather than a broker because no transaction spans both.
- Branch on the affected-row count before doing anything else. Zero has three causes — stale version, wrong tenant, row gone — so re-read once and map to 409 carrying the current version, or 404 for an id outside the caller's tenant, which also stops the endpoint confirming that another tenant's id exists.
- State the engine behaviour instead of assuming it. Under READ COMMITTED the second UPDATE blocks on the row lock, and when the first commits PostgreSQL re-evaluates the WHERE clause against the newly committed row, so the version predicate now fails and the statement reports zero rows. Under REPEATABLE READ the identical collision raises SQLSTATE 40001 instead, so the handler must fold both shapes into one conflict response.
- Keep UNIQUE (resource_id, version) even though the predicate already serialises writers. It is what makes a lost update unwritable if any other path ever reaches the revision table, and it converts a logic bug into 23505 rather than into a silently missing history row.
Follow-up
- A client sends the version it read ten minutes ago and the resource has moved three versions. What is in your 409 so it can resolve the conflict without a full re-fetch?
- Two editors, two disjoint fields, no overlap. Does your answer still refuse the second write, and should it?
How do you approach setting up a secure CI/CD pipeline for a classified network?
Medium · Cloud & Systems Infrastructure
Approach
- Fix the scope first: who calls this, how often, and what they do when it fails.
- Name the read and write paths separately; they rarely have the same bottleneck.
- Choose a partition key and say what query it makes expensive.
- State the consistency you need, and where you are willing to be stale.
Follow-up
- What breaks first when traffic grows ten times?
- How does this behave when that dependency is down for an hour?
What strategies do you use to monitor system health and automate recovery in a cloud-native architecture?
Medium · Cloud & Systems Infrastructure
Approach
- Fix the scope first: who calls this, how often, and what they do when it fails.
- Name the read and write paths separately; they rarely have the same bottleneck.
- Choose a partition key and say what query it makes expensive.
- State the consistency you need, and where you are willing to be stale.
Follow-up
- What breaks first when traffic grows ten times?
- How does this behave when that dependency is down for an hour?
Explain the differences between managing infrastructure in a commercial cloud versus a government-specific clo
Medium · Cloud & Systems Infrastructure
Explain the differences between managing infrastructure in a commercial cloud versus a government-specific cloud (like AWS GovCloud).
Approach
- Fix the scope first: who calls this, how often, and what they do when it fails.
- Name the read and write paths separately; they rarely have the same bottleneck.
- Choose a partition key and say what query it makes expensive.
- State the consistency you need, and where you are willing to be stale.
Follow-up
- What breaks first when traffic grows ten times?
- How does this behave when that dependency is down for an hour?
Walk me through how you would design a scalable, secure RESTful API using.NET/C# or Java.
Medium · Software Design & Development
Approach
- Fix the scope first: who calls this, how often, and what they do when it fails.
- Name the read and write paths separately; they rarely have the same bottleneck.
- Choose a partition key and say what query it makes expensive.
- State the consistency you need, and where you are willing to be stale.
Follow-up
- What breaks first when traffic grows ten times?
- How does this behave when that dependency is down for an hour?
How do you ensure your code complies with secure coding standards, such as OWASP Top 10, during active develop
Medium · Software Design & Development
How do you ensure your code complies with secure coding standards, such as OWASP Top 10, during active development?
Approach
- Clarify what is being asked and what a complete answer contains.
- State your assumptions explicitly before working the problem.
- Say what you would check first and why it is the highest-information step.
- Work from the requirement backwards to the design.
Follow-up
- What assumption would you test first?
- How would you know your answer was wrong?
How do you manage database migrations and state changes in a zero-downtime deployment scenario?
Medium · Software Design & Development
Approach
- Clarify what is being asked and what a complete answer contains.
- State your assumptions explicitly before working the problem.
- Say what you would check first and why it is the highest-information step.
- Work from the requirement backwards to the design.
Follow-up
- What assumption would you test first?
- How would you know your answer was wrong?
Explain your approach to writing comprehensive unit tests and integration tests for highly distributed systems
Medium · Software Design & Development
Explain your approach to writing comprehensive unit tests and integration tests for highly distributed systems.
Approach
- Fix the scope first: who calls this, how often, and what they do when it fails.
- Name the read and write paths separately; they rarely have the same bottleneck.
- Choose a partition key and say what query it makes expensive.
- State the consistency you need, and where you are willing to be stale.
Follow-up
- What breaks first when traffic grows ten times?
- How does this behave when that dependency is down for an hour?
How do you ensure web applications comply with Section 508 accessibility standards?
Medium · Frontend & UX/UI Engineering
Approach
- Clarify what is being asked and what a complete answer contains.
- State your assumptions explicitly before working the problem.
- Say what you would check first and why it is the highest-information step.
- Work from the requirement backwards to the design.
Follow-up
- What assumption would you test first?
- How would you know your answer was wrong?
How do you optimize frontend performance when rendering large, real-time datasets?
Medium · Frontend & UX/UI Engineering
Approach
- Clarify what is being asked and what a complete answer contains.
- State your assumptions explicitly before working the problem.
- Say what you would check first and why it is the highest-information step.
- Work from the requirement backwards to the design.
Follow-up
- What assumption would you test first?
- How would you know your answer was wrong?
Walk us through your process for translating complex user workflows into intuitive, clean UI wireframes.
Medium · Frontend & UX/UI Engineering
Approach
- Clarify what is being asked and what a complete answer contains.
- State your assumptions explicitly before working the problem.
- Say what you would check first and why it is the highest-information step.
- Work from the requirement backwards to the design.
Follow-up
- What assumption would you test first?
- How would you know your answer was wrong?
One customer endpoint stalls deliveries to every other destination
Medium · bulkhead · timeouts · saturation
The egress service delivers about 1.5k webhooks/second across 40,000 destinations, with a per-destination concurrency cap of 4 and a 10-second connect-plus-read timeout. Throughput falls to 300/second, queue depth climbs, and p99 delivery latency for unaffected destinations goes from 200 ms to minutes, while the error rate barely moves. One tenant holds 900 destination rows whose URLs share a hostname that now answers in 9.5 seconds. Explain the mechanism with the arithmetic, then give the containment in the order you would apply it.
Approach
- Look at saturation before errors. A flat error rate with collapsing throughput says nothing is failing, things are waiting, so the first signal to pull is in-flight request count or pool wait time rather than the error counter. This is the distinction that decides the whole investigation.
- Group in-flight work by resolved host, not by destination id. The cap is keyed per destination row, so 900 rows sharing one hostname buy 3,600 concurrent slots against a single host, each held for 9.5 seconds. The bulkhead was never a bulkhead for that host, and grouping by the wrong dimension is why the dashboard looked healthy.
- Do the arithmetic in both directions. Required concurrency is arrival rate times latency, so 1.5k/second at 200 ms needs about 300 in flight, which is entirely consumed by 3,600 slow slots; conversely whatever concurrency is left sustains rate equals concurrency divided by 9.5 seconds, which is the 300/second you are seeing. Matching both numbers is what promotes this from a plausible story to the mechanism.
- Explain why the circuit breaker never helped. It opens on consecutive failures, and a 9.5-second response inside a 10-second timeout is a success. Slow is not failing, so an error-rate breaker cannot see this; you need a slow-call ratio, a deadline propagated from the caller's remaining budget, or a concurrency limiter.
Follow-up
- The host recovers to 80 ms. How long does the queue take to drain, and what does the drain do to the recovered host?
- Where should the 10-second timeout number actually come from?
Suggested practice checklist
Built from the rounds and topics Evans & Chambers Technology candidates report.
Day 1 — Map the Evans & Chambers Technology loop
- Write out the reported sequence: Recruiter Conversation, Technical Evaluations, Conversations with Team Leads.
- For each round, write one sentence on what it is judging, from the description above, and mark the one you are least ready for.
Deliverable: A one-page map of the 3 reported rounds, with the weakest marked.
Day 2 — Work Security Clearance (TS/SCI)
- Spend the session on Security Clearance (TS/SCI), which Evans & Chambers Technology candidates report being tested on.
- Write one worked example in Security Clearance (TS/SCI) and time yourself on it.
Deliverable: One timed worked example in Security Clearance (TS/SCI).
Day 3 — Work Foreign Security Polygraph (FS Poly)
- Spend the session on Foreign Security Polygraph (FS Poly), which Evans & Chambers Technology candidates report being tested on.
- Write one worked example in Foreign Security Polygraph (FS Poly) and time yourself on it.
Deliverable: One timed worked example in Foreign Security Polygraph (FS Poly).
Day 4 — Work Cloud Systems Administration
- Spend the session on Cloud Systems Administration, which Evans & Chambers Technology candidates report being tested on.
- Write one worked example in Cloud Systems Administration and time yourself on it.
Deliverable: One timed worked example in Cloud Systems Administration.
Day 5 — Answer out loud: Cloud & Systems Infrastructure
- Answer aloud, timed: Describe your experience with AWS or Azure within a government or highly regulated environment.
- Answer aloud, timed: How do you approach setting up a secure CI/CD pipeline for a classified network?
Deliverable: Spoken answers to 2 reported Cloud & Systems Infrastructure question(s), under time.
Day 6 — Answer out loud: Software Design & Development
- Answer aloud, timed: Walk me through how you would design a scalable, secure RESTful API using.NET/C# or Java.
- Answer aloud, timed: How do you ensure your code complies with secure coding standards, such as OWASP Top 10, during active development?
Deliverable: Spoken answers to 2 reported Software Design & Development question(s), under time.
Day 7 — Answer out loud: Frontend & UX/UI Engineering
- Answer aloud, timed: How do you ensure web applications comply with Section 508 accessibility standards?
- Answer aloud, timed: Describe your experience building responsive, state-driven interfaces using modern JavaScript frameworks like React or Angular.
Deliverable: Spoken answers to 2 reported Frontend & UX/UI Engineering question(s), under time.
Behavioural preparation
Behavioural rounds judge the decision you made and what it cost.
Describe your experience with AWS or Azure within a government or highly regulated environment.
Medium · Cloud & Systems Infrastructure
Approach
- Pick a story where you made the decision, not one where you watched it.
- State the situation in two sentences and spend the rest on the reasoning.
- Give the blast radius: what could have broken, and what you measured.
- Name the disagreement and how you resolved it with evidence.
Follow-up
- What would you do differently if you ran that again?
- How did you know your change caused the improvement?
How do you handle configuration management across multiple environments with varying security clearance levels
Medium · Cloud & Systems Infrastructure
How do you handle configuration management across multiple environments with varying security clearance levels?
Approach
- Pick a story where you made the decision, not one where you watched it.
- State the situation in two sentences and spend the rest on the reasoning.
- Give the blast radius: what could have broken, and what you measured.
- Name the disagreement and how you resolved it with evidence.
Follow-up
- What would you do differently if you ran that again?
- How did you know your change caused the improvement?
Describe a time when you had to refactor a legacy application to improve its performance and maintainability.
Medium · Software Design & Development
Approach
- Pick a story where you made the decision, not one where you watched it.
- State the situation in two sentences and spend the rest on the reasoning.
- Give the blast radius: what could have broken, and what you measured.
- Name the disagreement and how you resolved it with evidence.
Follow-up
- What would you do differently if you ran that again?
- How did you know your change caused the improvement?
Describe your experience building responsive, state-driven interfaces using modern JavaScript frameworks like
Medium · Frontend & UX/UI Engineering
Describe your experience building responsive, state-driven interfaces using modern JavaScript frameworks like React or Angular.
Approach
- Pick a story where you made the decision, not one where you watched it.
- State the situation in two sentences and spend the rest on the reasoning.
- Give the blast radius: what could have broken, and what you measured.
- Name the disagreement and how you resolved it with evidence.
Follow-up
- What would you do differently if you ran that again?
- How did you know your change caused the improvement?
Describe a situation where a client's requirements changed mid-project. How did you handle the transition?
Medium · Behavioral & Mission Alignment
Approach
- Pick a story where you made the decision, not one where you watched it.
- State the situation in two sentences and spend the rest on the reasoning.
- Give the blast radius: what could have broken, and what you measured.
- Name the disagreement and how you resolved it with evidence.
Follow-up
- What would you do differently if you ran that again?
- How did you know your change caused the improvement?
How do you prioritize your tasks when working under tight deadlines on a high-visibility government contract?
Medium · Behavioral & Mission Alignment
Approach
- Pick a story where you made the decision, not one where you watched it.
- State the situation in two sentences and spend the rest on the reasoning.
- Give the blast radius: what could have broken, and what you measured.
- Name the disagreement and how you resolved it with evidence.
Follow-up
- What would you do differently if you ran that again?
- How did you know your change caused the improvement?
Tell me about a time you had to explain a complex technical issue to a non-technical federal stakeholder.
Medium · Behavioral & Mission Alignment
Approach
- Pick a story where you made the decision, not one where you watched it.
- State the situation in two sentences and spend the rest on the reasoning.
- Give the blast radius: what could have broken, and what you measured.
- Name the disagreement and how you resolved it with evidence.
Follow-up
- What would you do differently if you ran that again?
- How did you know your change caused the improvement?
How do you maintain focus and engineering quality when working within the constraints of highly structured gov
Medium · Behavioral & Mission Alignment
How do you maintain focus and engineering quality when working within the constraints of highly structured government processes?
Approach
- Pick a story where you made the decision, not one where you watched it.
- State the situation in two sentences and spend the rest on the reasoning.
- Give the blast radius: what could have broken, and what you measured.
- Name the disagreement and how you resolved it with evidence.
Follow-up
- What would you do differently if you ran that again?
- How did you know your change caused the improvement?