Interview guides · Auto-Owners Insurance

Auto-Owners Insurance Software Engineer Interview Guide

Auto-Owners Insurance Software Engineer interview guide: reported rounds, questions and how candidates describe the process.

The 60-second brief

Auto-Owners Insurance hires Software Engineers; this guide collects what candidates report about the process.

This guide is scoped to a Software Engineer candidate at Auto-Owners Insurance.

Focus areas

Behavioral Interviewing
Teamwork & Collaboration
Project Experience Narratives

The Auto-Owners Insurance interview process

Auto-Owners Insurance candidates report 3 rounds over 3-5 weeks. The stages below are what candidates describe, not a published process.

Initial Touchpoint

Candidates typically encounter an initial touchpoint via a career fair or online application.

What to demonstrate

Candidates typically encounter an initial touchpoint via a career fair or online application
Depth in Behavioral Interviewing

How to prepare

Answer aloud and timed: Tell me about yourself and walk me through your resume and key academic or professional projects.
Answer aloud and timed: Why do you want to work for Auto-Owners Insurance, and what do you know about our business?

Recruiter Screening

A screening process conducted by a recruiter to assess candidate qualifications.

What to demonstrate

A screening process conducted by a recruiter to assess candidate qualifications
Depth in Behavioral Interviewing

How to prepare

Be able to walk your CV end to end in two minutes, and say why this company specifically.
Have your salary expectations, notice period and location constraints ready, and ask for the rest of the loop in writing.

Multi-Part Interview

Candidates participate in a multi-part on-site or virtual interview loop with various managers and peer developers.

What to demonstrate

Candidates participate in a multi-part on-site or virtual interview loop with various managers and peer developers
Depth in Behavioral Interviewing

How to prepare

Answer aloud and timed: Where do you see your career path going in the next five years?
Answer aloud and timed: What is your ideal work culture, and how do you handle working as part of a team with diverse perspectives?

Where candidates lose points

Embrace the panel format

Expect to meet with multiple managers and peers in group settings. Treat these sessions as conversational dialogues where you can build rapport rather than interrogations.

Prepare thoughtful questions

Always have a list of insightful questions ready for the end of your interviews regarding team projects, mentorship, and technology stacks.

Highlight your collaborative spirit

Emphasize how you support your teammates, share knowledge, and navigate group dynamics, as teamwork is deeply valued across all divisions.

Be ready to discuss your resume in detail

Interviewers love walking line-by-line through your capstone projects, past roles, and academic transcripts, so know your past work inside and out.

Maintain professional standards

Dress professionally and approach the corporate environment with respect, reflecting the polished, traditional atmosphere of the company's home office.

Questions & practice

Canonicalise a request body into a stable idempotency fingerprint

Medium · parsing · canonicalisation · hashing

idempotency_key.request_fingerprint is a SHA-256 over the method, path and canonicalised body, and a retry whose fingerprint differs must be rejected with 422 rather than served the stored response. Write the canonicaliser. Bodies are JSON up to 256 KB nested at most 32 levels; clients vary key order, whitespace and unicode escaping, and some send 64-bit ids as JSON numbers. Produce a deterministic byte string such that semantically identical bodies match and any semantic difference does not. State your complexity and name two normalisations you refuse to perform.

Approach

Parse once into a tree, then re-serialise under fixed rules: object keys sorted, array order preserved, one escaping convention, no insignificant whitespace. Parsing is O(n) and sorting keys is O(k log k) per object, so O(n log n) overall with O(depth) stack, and the 32-level cap is enforced during parsing because hostile nesting is how a canonicaliser becomes a stack overflow.
Sort keys by their UTF-8 bytes and say why the obvious implementation is wrong in some runtimes: a default string comparison that orders by UTF-16 code units places surrogate pairs, meaning code points from U+10000 up, below U+E000 to U+FFFF, which is not UTF-8 byte order, so two services written in different languages disagree on the same document.
Do not re-encode numbers through a double. IEEE-754 binary64 represents integers exactly only up to 2^53, so normalising a 19-digit id through a float changes it, and 1 against 1.0 cannot be reconciled without deciding whether they are the same value. Preserve the literal token, and require ids as strings at the API boundary if you want them comparable.
Reject duplicate keys rather than picking one. JSON permits them and parsers disagree, most keeping the last, so any choice you make ties the fingerprint to a parser detail that the code handling the request does not necessarily share.

Follow-up

A client sends the same logical request with an extra field your API ignores. Same key, different fingerprint, so you return 422. Is that the right answer?
Where does the fingerprint get computed relative to request decompression and the body-size limit?

Identify the heaviest tenants in a five-minute window under memory pressure

Medium · top-k · heavy hitters · streaming

The edge service handles about 3,000 requests per second across roughly 50,000 tenants, peaking near 9,000. Expose the 50 heaviest tenants by request count over the trailing five minutes so limits can be tightened before one tenant's backfill starves the fleet. You may not retain five minutes of raw records. Give the exact solution and its memory, then the bounded-memory approximation with its error stated as a formula, and say which you would ship and at what tenant cardinality that choice changes.

Approach

Do the exact version first, because it is affordable at this cardinality: a ring of 300 one-second counters per tenant, advanced lazily, is 1,200 bytes of counters per tenant and roughly 60 to 90 MB for 50,000 tenants with overhead. Carry a running total and subtract the bucket you overwrite so a window read is O(1) rather than 300 adds.
Extract the top 50 with a size-k min-heap over the tenant sums: O(d log k) for d tenants, against O(d log d) to sort them all. Maintaining the heap continuously instead of on query requires a tenant-to-heap-index map, because incrementing a count already inside the heap means sifting from a known position, and without that map you rebuild the heap on every request.
State the approximation precisely rather than gesturing at sketches. Misra-Gries with m counters retains every item whose true count exceeds N/(m+1), and each retained count underestimates the truth by at most N/(m+1). With m = 1,000 and N = 900,000 requests in the window the error is roughly 900 requests, which is fine for spotting a tenant sending 50,000 and useless for ranking two tenants 200 apart.
Say what breaks when the window slides: Misra-Gries and Space-Saving are insert-only and cannot be decremented as records age out. The workable construction is one summary per sub-window, say ten seconds, with 30 summaries merged at query time, and the merged error is the sum of the per-summary errors, so the bound degrades linearly in the number of sub-windows.

Follow-up

The heaviest tenant is heavy because of one export job rather than user traffic. Should the limiter treat those as the same tenant?
Two tenants sit tied at the boundary of the top 50. Does your answer flap, and does the flapping matter?

Diff a projection against the primary without per-row point reads

Hard · reconciliation · range hashing · throttling

The listing projection has drifted and some rows show a stale version. The primary holds 40,000,000 resource rows across 12,000 tenants while serving 1,200 writes and 14,000 reads per second. The obvious repair, reading each resource row and comparing its version against the projection, is correct and would eventually finish. Explain precisely why it is unacceptable here, then give a diff that finds the differing rows, state its complexity, and make it safe to run against a live primary. Replication lag is usually under 100 ms and is not bounded.

Approach

Quantify the naive cost rather than calling it slow: 40,000,000 point reads at even 0.5 ms each is over five hours serialised, and the only lever is concurrency, which is exactly what you cannot spend. The primary's pool is sized for the write path, and 40,000,000 random reads evict the buffer cache that sustains the 85 percent cache hit rate, so the audit degrades the system it is auditing.
Replace random access with one ordered pass per side. Both sides can be read in (tenant_id, resource_id) order, which is a sequential scan on each and a merge join in O(n) time and O(1) memory. For a dense diff that is the whole answer, and it reads the primary once instead of 40,000,000 times.
For the expected sparse case, compare range hashes instead of rows: partition the key space, compute per range an order-independent aggregate over hash(resource_id, version), compare aggregates, and descend only into ranges that differ. With d differing rows and branching factor B, at most d ranges mismatch per level, so the drill-down examines O(d log_B(n/d)) ranges and reads full rows only in mismatching leaves.
Aggregate with a sum modulo 2^64 or a multiset hash, never XOR. XOR is order-independent but self-cancelling, so two rows wrong in the same way, or a row duplicated on one side, leave the range aggregate matching and the range is declared clean.

Follow-up

The diff reports 900 stale rows. How do you decide between patching those rows and rebuilding the projection from resource_revision?
Same job, but the projection lives in a search index that cannot be scanned in key order. What changes?

How do you approach database design, SQL querying, and data management in your applications?

Medium · Technical and Experience

Approach

Name the grain you start from and join outward from it.
Check whether any join is one-to-many before aggregating, or the sums inflate.
Say which index the query would use, and what makes it unusable.
Handle the rows that do not match: that is usually the actual question.

Follow-up

How does the query change if that join becomes one-to-many?
What happens to this when the table is ten times larger?

Denormalise tenant onto revisions and backfill it live

Hard · denormalisation · online migration · backfill

resource_revision (revision_id, resource_id, version, actor_user_id, change_kind, patch, request_id, created_at) has 400M rows and no tenant column; tenant_id lives only on resource. Two reads need it: a tenant-scoped audit feed ordered by created_at DESC, and an offboarding purge. Both join back to resource today. Justify adding tenant_id to resource_revision against those two reads, name the anomaly the copy introduces and the constraint that prevents it, then give the ordered migration for a live table taking 1.2k writes/second — the lock each step takes, how the backfill is batched, and where each step stops being reversible. PostgreSQL 16.

Approach

Justify from the access path rather than from taste. Without the column, the audit feed either scans resource_revision by created_at and discards other tenants' rows, or resolves the tenant's resource_ids first and probes with them — both proportional to the tenant's whole history rather than to one page. With (tenant_id, created_at DESC, revision_id DESC) it is a seek that stops at 50 rows, and the purge becomes a ranged delete instead of a join.
Name the cost exactly: a second copy of a fact can disagree with the first. Make the disagreement unwritable rather than documented — add UNIQUE (resource_id, tenant_id) on resource so it can serve as a foreign-key target, then FOREIGN KEY (resource_id, tenant_id) REFERENCES resource (resource_id, tenant_id) on the revision table. A revision can then only ever carry its parent's tenant.
Step one, expand: ALTER TABLE resource_revision ADD COLUMN tenant_id BIGINT NULL, with no default, so it is a catalogue change and no rewrite. It still needs ACCESS EXCLUSIVE for an instant, and that instant queues behind the longest open transaction on the table while every later query queues behind it — set lock_timeout to 2s and retry rather than wait.
Step two, dual-write: deploy the writer that populates tenant_id on every new revision while reads still use the join. Reversible by redeploying the previous build, because nothing reads the column yet.

Follow-up

The backfill is half finished and a rollback is required. What state is the table in, and what does the previous build do with a half-populated column?
How do you verify the backfill actually finished, given rows are still being inserted while it runs?

Walk us through your capstone project or a complex software application you built from scratch.

Medium · Technical and Experience

Approach

Clarify what is being asked and what a complete answer contains.
State your assumptions explicitly before working the problem.
Say what you would check first and why it is the highest-information step.
Work from the requirement backwards to the design.

Follow-up

What assumption would you test first?
How would you know your answer was wrong?

What is your level of proficiency with modern programming languages such as C#, Java, or ABAP?

Medium · Technical and Experience

Approach

Clarify what is being asked and what a complete answer contains.
State your assumptions explicitly before working the problem.
Say what you would check first and why it is the highest-information step.
Work from the requirement backwards to the design.

Follow-up

What assumption would you test first?
How would you know your answer was wrong?

What is your familiarity with the Software Development Life Cycle and Agile methodologies?

Medium · Technical and Experience

Approach

Clarify what is being asked and what a complete answer contains.
State your assumptions explicitly before working the problem.
Say what you would check first and why it is the highest-information step.
Work from the requirement backwards to the design.

Follow-up

What assumption would you test first?
How would you know your answer was wrong?

How do you approach responsive web development and modern frontend frameworks like Angular?

Medium · Technical and Experience

Approach

Clarify what is being asked and what a complete answer contains.
State your assumptions explicitly before working the problem.
Say what you would check first and why it is the highest-information step.
Work from the requirement backwards to the design.

Follow-up

What assumption would you test first?
How would you know your answer was wrong?

Exports duplicate a row range about once a week

Hard · leases · clock skew · idempotency

Roughly once a week an export writes a file containing a duplicated range of rows. The affected job_run rows show attempt = 1, status = succeeded, one started_at, and a lease_owner naming a different host from the one whose logs show the job starting. Leases last 30 seconds and are heartbeated every 10 from inside the handler; lease_expires_at is computed on the worker and compared against the database's now(). Find the mechanism, and give a fix that holds even if you cannot fix the clocks.

Approach

Start from the fact that eliminates the obvious answer. attempt = 1 means no retry was recorded, so this is not a re-run after failure; two workers ran the same row concurrently and the takeover path never touched the counter. lease_owner naming a host other than the one that started the job is the same statement from the other side.
Enumerate the mechanisms that cause a premature takeover, then find the signal that separates them. Either the lease genuinely expired because the heartbeat did not fire, which is what happens when the heartbeat runs on the handler's own thread and the handler makes a long blocking call, or it only appeared expired because two clocks disagree, since lease_expires_at is written from the worker's clock and evaluated against the database's. The discriminator is the distribution: incidents clustered on the longest exports indict the heartbeat, incidents clustered on one host indict skew. Measure both, and measure each host's offset against the database directly.
Read the reclaim query precisely. In PostgreSQL now() is transaction start time, not statement time, so a reclaimer holding a long transaction compares against an older timestamp than expected; clock_timestamp() is the statement-time function. This is worth ruling in or out before you redesign anything, because it changes which rows look expired.
Remove the second clock rather than trying to synchronise it. Issue and extend the lease in the database, with lease_expires_at = now() + interval '30 seconds' in both the claim and the heartbeat, so exactly one clock is ever compared and worker skew stops mattering to this predicate.

Follow-up

The displaced worker has already streamed half the file to object storage. What makes that side effect safe to repeat?
You now count takeovers. What alert fires on that counter, and at what threshold?

Suggested practice checklist

Built from the rounds and topics Auto-Owners Insurance candidates report.

Day 1 — Map the Auto-Owners Insurance loop

Write out the reported sequence: Initial Touchpoint, Recruiter Screening, Multi-Part Interview.
For each round, write one sentence on what it is judging, from the description above, and mark the one you are least ready for.

Deliverable: A one-page map of the 3 reported rounds, with the weakest marked.

Day 2 — Work Behavioral Interviewing

Spend the session on Behavioral Interviewing, which Auto-Owners Insurance candidates report being tested on.
Write one worked example in Behavioral Interviewing and time yourself on it.

Deliverable: One timed worked example in Behavioral Interviewing.

Day 3 — Work Teamwork & Collaboration

Spend the session on Teamwork & Collaboration, which Auto-Owners Insurance candidates report being tested on.
Write one worked example in Teamwork & Collaboration and time yourself on it.

Deliverable: One timed worked example in Teamwork & Collaboration.

Day 4 — Work Project Experience Narratives

Spend the session on Project Experience Narratives, which Auto-Owners Insurance candidates report being tested on.
Write one worked example in Project Experience Narratives and time yourself on it.

Deliverable: One timed worked example in Project Experience Narratives.

Day 5 — Answer out loud: Behavioral and Background

Answer aloud, timed: Tell me about yourself and walk me through your resume and key academic or professional projects.
Answer aloud, timed: Why do you want to work for Auto-Owners Insurance, and what do you know about our business?

Deliverable: Spoken answers to 2 reported Behavioral and Background question(s), under time.

Day 6 — Answer out loud: Team Fit and Culture

Answer aloud, timed: What is your ideal work culture, and how do you handle working as part of a team with diverse perspectives?
Answer aloud, timed: How comfortable are you with learning older or legacy technologies alongside modern frameworks?

Deliverable: Spoken answers to 2 reported Team Fit and Culture question(s), under time.

Day 7 — Answer out loud: Technical and Experience

Answer aloud, timed: Walk us through your capstone project or a complex software application you built from scratch.
Answer aloud, timed: What is your level of proficiency with modern programming languages such as C#, Java, or ABAP?

Deliverable: Spoken answers to 2 reported Technical and Experience question(s), under time.

Behavioural preparation

Behavioural rounds judge the decision you made and what it cost.

Tell me about yourself and walk me through your resume and key academic or professional projects.

Medium · Behavioral and Background

Approach

Pick a story where you made the decision, not one where you watched it.
State the situation in two sentences and spend the rest on the reasoning.
Give the blast radius: what could have broken, and what you measured.
Name the disagreement and how you resolved it with evidence.

Follow-up

What would you do differently if you ran that again?
How did you know your change caused the improvement?

Why do you want to work for Auto-Owners Insurance, and what do you know about our business?

Medium · Behavioral and Background

Approach

Pick a story where you made the decision, not one where you watched it.
State the situation in two sentences and spend the rest on the reasoning.
Give the blast radius: what could have broken, and what you measured.
Name the disagreement and how you resolved it with evidence.

Follow-up

What would you do differently if you ran that again?
How did you know your change caused the improvement?

Describe a time when you faced a difficult problem or a failure, and how you went about resolving it.

Medium · Behavioral and Background

Approach

Pick a story where you made the decision, not one where you watched it.
State the situation in two sentences and spend the rest on the reasoning.
Give the blast radius: what could have broken, and what you measured.
Name the disagreement and how you resolved it with evidence.

Follow-up

What would you do differently if you ran that again?
How did you know your change caused the improvement?

What would your previous employer or professors say if I called them about your work ethic and collaboration s

Medium · Behavioral and Background

What would your previous employer or professors say if I called them about your work ethic and collaboration style?

Approach

Pick a story where you made the decision, not one where you watched it.
State the situation in two sentences and spend the rest on the reasoning.
Give the blast radius: what could have broken, and what you measured.
Name the disagreement and how you resolved it with evidence.

Follow-up

What would you do differently if you ran that again?
How did you know your change caused the improvement?

Where do you see your career path going in the next five years?

Medium · Behavioral and Background

Approach

Pick a story where you made the decision, not one where you watched it.
State the situation in two sentences and spend the rest on the reasoning.
Give the blast radius: what could have broken, and what you measured.
Name the disagreement and how you resolved it with evidence.

Follow-up

What would you do differently if you ran that again?
How did you know your change caused the improvement?