Interview guides · Airbus
Airbus Data Scientist Interview Questions & Guide 2026
Causal inference drills for Airbus data scientist prep: diff-in-diff, matching, instruments, and the limits of observed data.
The 60-second brief
At Airbus, a Data Scientist plays a pivotal role in pioneering the future of aerospace. The company operates at the intersection of cutting-edge physical engineering and massive digital transformation. From optimizing production lines for commercial aircraft to predicting maintenance needs, analyzing satellite imagery, and improving flight path efficiency, data science is integrated into every layer of the business.
Allocate prep to your weakest link rather than your favourite topic. Of the three things that usually gate the outcome (SQL that is correct under messy joins, sound reasoning about experiments, and structured framing of an open-ended problem), candidates tend to over-invest in modelling theory and under-invest in framing.
Focus areas
- Define numerator, denominator and window precisely
- Pick a randomisation unit that respects interference
- Size an experiment before anyone launches it
Overview
As a Data Scientist, you will design, develop, and deploy advanced machine learning models and analytical solutions that directly impact global fleet operations, manufacturing quality, and sustainability initiatives. The scale and complexity of the data you will work with—ranging from high-frequency sensor telemetry to complex supply chain metrics—require not only technical excellence but also a deep curiosity about how physical systems operate.
This role offers a unique opportunity to work on projects where digital models have tangible, real-world consequences. Whether you are embedded in a manufacturing plant in Toulouse, a defense and space division in Paris, or a global digital hub in Bengaluru, your work will help Airbus build safer, more efficient, and more sustainable flight technologies.
Where to focus your preparation
Treat the sections below as preparation areas and confirm the format with your recruiter.
Preparation focus
No round sequence has been reported for this company, so work the categories below and confirm the format with your recruiter.
What to demonstrate
- Breadth across SQL, experimentation and product reasoning
- Ability to state assumptions before choosing a method
How to prepare
- Drill the practice exercises below and time yourself
- Prepare three quantified stories about decisions you drove
Where candidates lose points
Comparing cohort retention curves of different maturities, or building the curve from users who are still present
A cohort four weeks old has no week-8 value, so an average taken across cohorts silently drops young cohorts from the later columns and keeps them in the earlier ones. The curve then bends upward at the tail, and the reading that 'retention is improving over time' is an artefact of which cohorts survived to be measured. The same error appears in the denominator when retention is computed over users active in the current period rather than over the full original cohort, which conditions on survival and guarantees a flattering number. The fix is a triangle: fix the cohort at signup, bound every window on both sides, and only compare cells where every cohort has had the full elapsed time, publishing the rest as blank rather than as a partial average.
Treating last-touch attribution as the causal value of a channel
The attribution label on dim_user is the output of a rule that assigns full credit to whichever touch happened to be recorded last inside a lookback window, and that rule systematically rewards channels that sit close to the conversion, especially branded search and retargeting, which largely intercept demand that already existed. Reallocating spend on those labels moves budget toward the channels that are best at being last, which is why attributed return on ad spend often improves while total signups do not. Nothing in the touchpoint data can settle this, because the counterfactual of not running the channel was never observed. The credible reads are a geo holdout or a scheduled pause, sized in advance on the total-signups metric rather than on the attributed one, and the honest framing in the meantime is that the label describes correlation with conversion and not incremental contribution.
Extrapolating a first-week lift inflated by novelty effects
Plot the treatment effect by days since first exposure instead of quoting one pooled average. A lift that decays toward zero across the test window is behaviour that will not persist, and annualising it produces a forecast that misses by an order of magnitude.
Explaining an aggregate move without decomposing the mix shift
Split the change in the aggregate into within-segment movement and movement in segment weights before you explain it. Every segment's rate can fall while the overall rate rises, purely because volume shifted toward segments that already had higher rates.
Questions & practice
Audit a one-day event extract for structural defects
Easy · data quality · late arrival · pandas
You receive a one-day extract of fct_event as a DataFrame with event_id, occurred_at_utc, received_at_utc, visitor_id, user_id, account_id, event_name, is_bot_flagged and surface. Write a function returning one row per data-quality rule with the rule name, the failing row count and the failing share of the extract. Cover at minimum: duplicate event_id, received_at_utc earlier than occurred_at_utc, occurred_at_utc later than the extract's maximum received_at_utc, account_id present while user_id is NULL, and rows whose occurred_at date differs from their received_at date. Do not drop rows; report only.
Approach
- Compute the extract's own reference clock first: max(received_at_utc). Wall-clock now() is wrong here because the extract may be replayed days later, which would turn every row into a future-dated failure.
- Express each rule as a boolean Series over the same index so the checks compose, then aggregate with .sum() and divide by len(df). Building a list of (name, mask) pairs keeps the rule set extensible and keeps one code path for counting.
- For the duplicate rule, decide and state the convention: df.duplicated('event_id', keep=False).sum() counts every member of a duplicated group, df.duplicated('event_id').sum() counts only the surplus copies. Either is defensible; an unstated choice is not. The rest of this item assumes keep=False.
- Treat received_at < occurred_at as clock skew, not corruption: occurred_at is client-supplied. Separate it from the date-mismatch rule, which is the one that actually breaks a daily metric keyed on occurred_at.
- Know which rules imply which before you read the counts. A row whose occurred_at exceeds max(received_at_utc) has its own received_at no later than that maximum, so it is necessarily a clock-skew row as well: the future-dated mask is a subset of the skew mask, always. Neither is a subset of the date-mismatch mask, because skew of a few minutes inside one UTC date mismatches nothing.
- Return a tidy DataFrame sorted by failing_share descending, and add a boolean column saying whether the rule should block publication, so the output is a decision rather than a list of numbers.
Follow-up
- The date-mismatch count is 2.1 percent on this extract. What late-arrival rule would you write for a daily metric, and how many days would you hold the number open?
- Duplicate event_id values appear only on the 'core_action_completed' event. What upstream cause would you check before deduplicating?
- Which of these rules should fire an alert at the pipeline, and which should only appear in a weekly review?
Sessionise an event stream with gap and midnight rules
Hard · sessionisation · vectorisation · event streams
Sessionise a raw event stream. Input: a DataFrame with visitor_id, user_id (often NULL), occurred_at_utc and event_name, unsorted, up to 5 million rows. A session breaks when the gap from that visitor's previous event exceeds 30 minutes, and is force-closed at UTC midnight so no session spans two calendar dates. A gap of exactly 30 minutes does not break. Emit one row per session with session_id, visitor_id, the user_id as of the last event in the session, started_at_utc, ended_at_utc, session_date, duration_seconds and event_count. Vectorise; do not loop per visitor.
Approach
- Sort by ['visitor_id', 'occurred_at_utc', 'event_id'] once, then express the whole problem as one boolean vector: a row starts a new session when the visitor changed, or the gap exceeds 30 minutes, or the UTC date differs from the previous row's UTC date. Cumsum that vector and you have the session key.
- Get the comparison direction right on the gap: the rule is strictly greater than 1800 seconds, so an event at exactly 1800 seconds continues the session. Write it as gap > pd.Timedelta(minutes=30), and make the tie a test case rather than an assumption.
- Derive the midnight break from the date change, not from inserting synthetic boundary rows. A date change implies a break even when the gap is two seconds, which is precisely the force-close rule and is why the two conditions are ORed rather than one subsuming the other.
- Aggregate with a single groupby on the session key: min and max of occurred_at_utc, size for event_count, and last for user_id, which is correct because the frame is already sorted so 'last' is the final event in the session. That is the identity-as-of-session-end rule.
- Compute duration_seconds as (max - min).dt.total_seconds(), which makes a single-event session 0 seconds. Say so explicitly, because a downstream mean session duration is sensitive to whether single-event sessions are 0 or excluded.
Worked solution (35 min)
- df = df.sort_values(['visitor_id','occurred_at_utc','event_id']).reset_index(drop=True).
- new_visitor = df.visitor_id.ne(df.visitor_id.shift()); gap = df.occurred_at_utc.diff(); new_day = df.occurred_at_utc.dt.date.ne(df.occurred_at_utc.dt.date.shift()).
- is_start = new_visitor | (gap > Timedelta(minutes=30)) | new_day; df['session_key'] = is_start.cumsum().
- g = df.groupby('session_key'); out = g.agg(visitor_id=('visitor_id','first'), user_id=('user_id','last'), started_at_utc=('occurred_at_utc','min'), ended_at_utc=('occurred_at_utc','max'), event_count=('event_id','size')).
- out['session_date'] = out.started_at_utc.dt.date; out['duration_seconds'] = (out.ended_at_utc - out.started_at_utc).dt.total_seconds(); assign session_id from the sorted index.
Expected result: One row per session where session_count equals is_start.sum(), event_count sums exactly to len(input), every session's started_at and ended_at share one UTC date, and duration_seconds is at least 0 and strictly less than 86400.
Verify it yourself
- out['event_count'].sum() equals len(df); a mismatch means rows were lost to a join or a dropna.
- started_at_utc.dt.date equals ended_at_utc.dt.date on every row.
- For a planted visitor with events at 12:00:00 and 12:30:00 exactly, one session is emitted; move the second to 12:30:01 and two are emitted.
- For a planted visitor with events at 23:59:50 and 00:00:10, two sessions are emitted on consecutive dates despite a 20-second gap.
Follow-up
- Sessions are used as the denominator of a conversion rate. How does moving the inactivity gap from 30 to 45 minutes move that rate, and in which direction?
- A visitor's clock is 40 minutes ahead, so their events arrive with future occurred_at values. What does your sessioniser do, and what would you rather it did?
- The same person signs up mid-session on mobile and continues on desktop. How many sessions and how many users does your output show, and is that the right answer?
Rebuild per-visitor ordering without groupby convenience methods
Easy · pandas · vectorisation · window logic
You have a DataFrame of 2 million fct_event rows with visitor_id, occurred_at_utc and event_id, unsorted and containing duplicate timestamps within a visitor. Produce three new columns: event_rank, the 1-based position of the event within its visitor ordered by occurred_at_utc; seconds_since_prev, the gap to that visitor's previous event, NULL for the first; and is_first_for_visitor. You may use sort_values, shift, cumsum, numpy and boolean masking. You may not use groupby.transform, groupby.apply, groupby.cumcount, groupby.rank or merge_asof. Break timestamp ties on event_id.
Approach
- Sort once by ['visitor_id', 'occurred_at_utc', 'event_id'] and reset the index. The whole exercise reduces to row arithmetic on a sorted frame, and the tiebreak on event_id is what makes the result reproducible across runs.
- Mark visitor boundaries with is_first = df['visitor_id'].ne(df['visitor_id'].shift()). This is the single fact every other column derives from.
- Compute seconds_since_prev as the diff of the timestamp column, then overwrite it with NaT/NaN wherever is_first is True. The shift crosses the boundary between visitors and will otherwise hand the first row of each visitor the last event of the previous one.
- Build event_rank from a running counter that resets at boundaries: take a global cumulative position (np.arange(len(df))) and subtract, per row, the global position at which that visitor started. Get the start position by forward-filling the positions where is_first is True, which is a cumsum-free reset and is O(n).
- Verify against the forbidden method once, as a test rather than as the implementation, and confirm the two agree on every row.
Follow-up
- The frame does not fit in memory. How does your approach change if you can only process one visitor-partitioned chunk at a time?
- occurred_at_utc is client-supplied and sometimes runs backwards within a visitor. Does your seconds_since_prev go negative, and should it?
- How would you extend this to reset the counter at every change of surface as well as visitor?
Why do you want to join Airbus specifically, and what draws you to the aerospace sector?
Medium · sql and data manipulation
Approach
- Compute rates by summing numerator and denominator separately, never by averaging rates.
- Say which table is the grain you start from, and join outward from it.
- Check whether any join is one-to-many before aggregating, or the sums inflate.
Follow-up
- How does the query change if the join becomes one-to-many?
- What breaks if events arrive late or out of order?
Rebuild sessions from raw events with a thirty-minute gap
Medium · window-functions · sessionisation · gaps-and-islands
From fct_event (event_id, visitor_id, occurred_at_utc) alone, rebuild sessions: a new session begins when the gap from that visitor's previous event exceeds 30 minutes, and every session is force-closed at UTC midnight so none spans two calendar dates. Return one row per session with visitor_id, session_start, session_end, event_count and session_date. Do not read fct_session; the point is to reproduce it. Assume duplicate occurred_at_utc values exist for the same visitor.
Approach
- Get the previous timestamp per visitor with LAG(occurred_at_utc) OVER (PARTITION BY visitor_id ORDER BY occurred_at_utc, event_id). The event_id tiebreaker is required, not stylistic: with duplicate timestamps an unstable ordering makes the boundary flags non-deterministic between runs.
- Set a boundary flag when prev IS NULL, or occurred_at_utc - prev > interval '30 minutes', or occurred_at_utc::date <> prev::date. The third disjunct is the midnight rule, expressed as a date change rather than a clock comparison so it holds across any gap length.
- Number the islands with SUM(flag::int) OVER (PARTITION BY visitor_id ORDER BY occurred_at_utc, event_id ROWS UNBOUNDED PRECEDING). Because event_id is unique the ordering is total, so no two rows are peers and RANGE UNBOUNDED PRECEDING would compute exactly the same numbers here. Write ROWS anyway: it is the half of the guard that survives someone later simplifying the ORDER BY back to occurred_at_utc alone, at which point the default RANGE frame gives every row sharing a timestamp one shared running total.
- GROUP BY visitor_id and the island number, then MIN(occurred_at_utc) AS session_start, MAX(...) AS session_end, COUNT(*) AS event_count, session_start::date AS session_date.
- Reconcile against fct_session on one sample day. The counts should agree except for server-emitted events carrying no client session, so a systematic difference beyond those is a bug in the gap rule or in the ordering.
Worked solution (30 min)
- Pick one high-volume visitor and dump their ordered event timestamps for a day to trace by hand.
- Add LAG with the tiebreaker and eyeball the computed gaps.
- Add the three-part boundary flag and confirm the first event of each date is flagged.
- Add the running SUM with an explicit ROWS frame, then group and aggregate.
- Compare total event_count against the raw input count, and compare session counts to fct_session for the sample day.
Expected result: One row per (visitor_id, island). SUM(event_count) equals the input row count exactly, with no events lost or duplicated. No session_end falls on a different date from its session_start.
Verify it yourself
- Total events in equals total events out.
- MAX(session_end::date - session_start::date) is 0 across all rows.
- For a visitor ordered 09:00, 09:10, 09:55, 23:58, 00:02, the result is four sessions, not three.
- No two sessions for the same visitor have overlapping [session_start, session_end] ranges.
- Swapping ROWS for RANGE while event_id stays in the ORDER BY changes nothing; dropping event_id from both ORDER BY clauses does change the boundaries for a visitor with duplicate timestamps, which locates the guard in the tiebreaker rather than in the frame keyword.
Follow-up
- Why 30 minutes? What does a 5-minute rule do to sessions-per-visitor and to any per-session conversion rate?
- The same person uses phone then laptop. Two visitor_ids, two sessions. What breaks if you sessionise on user_id instead?
- The midnight rule splits an overnight session. Which metrics does that bias, and in which direction?
How do you see yourself contributing to our core values of team play and reliability?
Medium
Approach
- State your assumptions explicitly before working the problem.
- Work from the decision backwards to the evidence you would need.
- Clarify what is being asked and what a complete answer would contain.
Follow-up
- How would you know your answer was wrong?
- What assumption would you test first?
Size an activation test before anyone writes code
Easy · power · minimum detectable effect · proportions
A team wants to test a new onboarding checklist against the seven-day activation rate: users with is_core_action = TRUE events on at least two distinct UTC dates inside the first seven days, counted from dim_user.account_created_at_utc with is_internal = FALSE. Baseline is 22%. Weekly non-internal signups are 9,000, split evenly between two arms. State the minimum detectable effect after two weeks of enrolment, the enrolment needed to detect a 1.5 percentage point absolute lift, and the earliest date a readout would be honest.
Approach
- Use the two-proportion sizing shortcut n = 16 p(1-p) / d^2 per arm, where d is the absolute lift. The 16 is 2(1.96 + 0.84)^2 = 15.7 rounded, i.e. two-sided alpha 0.05, 80% power, equal arms.
- Invert it for the MDE at fixed n: d = sqrt(16 p(1-p) / n). Two weeks gives 9,000 per arm, so d = sqrt(2.746 / 9000) = 0.0175, which is 1.75 percentage points absolute or 7.9% relative on a 22% base.
- Run it forward for d = 0.015: n = 2.746 / 0.000225 = 12,202 per arm, 24,404 total, about 2.7 weeks of enrolment. Round up to three whole weeks so the enrolment window contains no partial week, since signups are not uniform across weekdays.
- Add the metric's own lag rather than reporting the enrolment end date. Activation is unobservable until seven days after the last enrolled signup, and the definition publishes on an eight-day lag, so the readout lands 29 days after launch.
- Close by testing whether the ask is realistic. If the team's honest prior is a 0.5pp lift, the requirement is about 110,000 per arm and roughly 24 weeks of enrolment, and saying so before launch is the deliverable.
Worked solution (20 min)
- Compute p(1-p) = 0.22 x 0.78 = 0.1716 and 16 x 0.1716 = 2.746.
- MDE at two weeks: n = 4,500 per arm per week x 2 = 9,000; d = sqrt(2.746 / 9000) = 0.0175.
- Sample for d = 0.015: n = 2.746 / 0.000225 = 12,202 per arm, which is 2.71 weeks of enrolment, so enrol three whole weeks.
- Readout date = 21 days of enrolment + 8 days of follow-up and publication lag = 29 days from launch.
- State the boundary of what this quarter can answer: below roughly 0.7pp the requirement passes 56,000 per arm and more than a full quarter of enrolment.
Expected result: MDE after two weeks is 1.75 percentage points absolute, 7.9% relative. Detecting 1.5pp needs 12,202 users per arm, so three weeks of enrolment and a readout 29 days after launch. Detecting 0.5pp needs about 110,000 per arm, roughly 24 weeks, which is the answer the team needs to hear before the code is written.
Verify it yourself
- MDE must fall as 1 / sqrt(n). Doubling enrolment from two weeks to four should move 1.75pp to 1.24pp, not to 0.88pp.
- Substituting d = 0.0175 back into 16 p(1-p) / d^2 must return about 9,000 per arm.
- An exact two-proportion calculator at alpha 0.05 two-sided, power 0.80, p1 = 0.22, p2 = 0.235 returns about 12,260 per arm, within half a percent of the shortcut.
Follow-up
- The team also wants trial-to-paid read from the same test. What does a second primary metric do to your alpha, and what would you actually do about it?
- Signups are heavier on weekdays. What goes wrong if enrolment runs 17 days instead of 14?
- The activation definition uses a two-distinct-days threshold. If that were loosened to one day, what happens to the baseline rate and to the sample you need?
Attribute a flow-completion drop to one client build
Medium · release-regression · instrumentation · staged-rollout
Core-flow completion rate on surface = 'ios', defined as distinct flow_instance_id reaching 'flow_completed' within 30 minutes of 'flow_started' with no 'error_shown' on the same id in between, fell from 78% to 71% over four days. A new iOS build began a staged rollout on day one. Using fct_event columns flow_id, flow_instance_id, app_version, event_name, user_id and occurred_at_utc, produce the completion rate per build per day, size the loss in absolute completions, and say whether the fix is a rollback. Treat the possibility that the instrumentation changed rather than the flow.
Approach
- Cut the rate by app_version and day, each build against its own denominator. A pooled series during a staged rollout is a weighted average whose weights move daily, so it declines in proportion to the rollout share even when the old build is perfectly flat; confirming that proportionality is itself the evidence the regression is build-specific rather than environmental.
- Test the denominator before believing the rate. Compute flow_started events per distinct user_id on each build: if the new build re-mints flow_instance_id on retry, or fails to carry the id from start to completion, the denominator inflates and the numerator falls with nothing changing for the user.
- Normalise to a user-level outcome that is immune to the id question, namely completions per distinct user_id per day on each build. This is the number that says whether anyone actually failed to finish.
- Check the error path: pull error_shown counts and their properties for flow_instance_id values on the new build. A genuine regression produces errors; an instrumentation break produces missing completions with no corresponding error volume, and the two prescribe different fixes.
- Size the real loss as the per-user completion gap multiplied by daily users on the new build, and give the rollback recommendation conditional on the error evidence rather than on the rate.
Follow-up
- The rollout is at 45% and product wants to go to 100% tomorrow. What do you say, and what would you need by when?
- If the flow_instance_id is genuinely being re-minted, what is the correct historical treatment of the four affected days?
- How would you have caught this on day one instead of day four?
Suggested practice checklist
Roughly 90 minutes a night on weekdays with one longer weekend block. The plan deliberately cuts scope rather than compressing everything, on the assumption that finishing one thing a night beats half-starting four.
Day 1 — Fix the scope and set a baseline
- Read the role description and write the three things the loop will almost certainly test, then write an explicit not-doing list for everything else and keep it visible all week.
- Take one 20-minute SQL prompt and one 10-minute metric question cold, and write the single sentence that says what blocked each attempt, since that sentence is what decides which two topics get the most evenings.
- Set the week's one rule: one problem finished to completion every night, including the night you only have 40 minutes.
Deliverable: A one-page scope with an explicit not-doing list and two cold attempts, each carrying one sentence on what blocked it.
Day 2 — One query pattern, written three times
- Choose the single pattern most likely to appear (a cohort retention grid, or a funnel counted by user) and write it three times from a blank file rather than editing the previous attempt.
- On the third attempt, write the grain of every CTE as a comment before writing its body.
- Stop at 90 minutes even if the third version is imperfect, and write the one thing you would fix with another hour.
Deliverable: Three independent versions of the same query plus a note on what changed between them.
Day 3 — Only the statistics you will be asked to defend
- Write, in under 200 words, how you would decide whether a difference between two groups is real: the test, its assumptions, and what you would switch to when an assumption fails.
- Compute a 95 percent confidence interval for a difference in proportions by hand on realistic numbers, then write in one sentence what changes if the two samples are paired rather than independent.
- Write your answer to "what does a p-value mean", check it against a definition, and delete the version that describes it as the probability the hypothesis is true.
Deliverable: A 200-word written answer and one hand-computed interval you can reproduce under pressure.
Day 4 — One case, and the assumptions holding it up
- Answer one product case aloud in 20 minutes with a recording running, then listen back with a pen and mark every claim you asserted without saying what it rested on: an assumed user behaviour, an assumed data source, an assumed baseline rate, an assumed grain.
- Pick the three assumptions the recommendation actually depends on, write how you would check each one against data, and say which one being wrong would flip the recommendation rather than merely weaken it.
- Write the four-step structure you used onto a card small enough to hold in working memory when you are nervous.
Deliverable: One recording, three load-bearing assumptions each with a written check, and a four-step structure card.
Day 5 — Your own work, timed
- Write a 90-second version and a four-minute version of your main project, and time both out loud rather than reading them.
- Prepare answers to the two follow-ups that always come: what you would do differently, and how you knew it worked.
- Put one number in the first sentence and be able to say exactly where that number came from and what it excludes.
Deliverable: Two timed narratives with one defensible number in the opening line.
Day 6 — The one full rehearsal, in a longer weekend block
- Run a 60-minute mock covering query work, a case and a behavioural question in a single sitting with no breaks, because sustained attention is the thing evenings have not trained.
- Immediately afterwards, and before hearing any feedback, write the three moments you lost the thread.
- Spend the rest of the block only on those three moments, and on nothing you merely feel shaky about.
Deliverable: Mock notes naming three failure moments with a specific fix written under each.
Day 7 — Taper
- Write the 20-minute warm-up you will actually do on the morning of the interview: one query you can already write from a blank file, one metric you can define out loud, and nothing you have never seen before.
- Re-read only your own notes from this week, and open no new material.
- Write down the logistics: the tool you will be asked to work in, whether lookups are allowed, and the sentence you will use when you do not know something.
Deliverable: A one-page card holding the case structure, the project numbers, and the logistics.
Bring numbers, including the ones you are unsure of
An answer without a quantity is hard to interrogate, so interviewers keep probing until they find one. Come with the baseline, the change, the window it was measured over, and how confident you were. If the effect never got measured, say so and say what you would have measured. Fabricated precision is worse than an honest gap.
Describe a time when you faced a significant challenge during a project. How did you overcome it, and what did you learn?
Medium · behavioural and stakeholder questions
Approach
- Pick a story where you drove the decision, not one where you observed it.
- Close with what you would do differently, concretely.
- State the situation in two sentences and spend the rest on your reasoning.
Follow-up
- What did you decide not to do, and why?
- What would you do differently if you ran that project again?
Tell me about a data science project you are exceptionally proud of and the business impact it delivered.
Medium · behavioural and stakeholder questions
Approach
- Pick a story where you drove the decision, not one where you observed it.
- Close with what you would do differently, concretely.
- Quantify the outcome, including what you would not claim credit for.
Follow-up
- How did you know the outcome was caused by your change?
- What did you decide not to do, and why?
Handle a request for numbers supporting a decision already made
Hard · integrity · framing · stakeholder
A senior leader has already decided to sunset a plan tier and asks you for the analysis showing it is the right call. Accounts on that tier carry 6% of MRR at constant FX and have the highest licensed-seat utilisation in the book. The leader's support matters to your next review cycle, and the decision is being presented in four days. Deliver what you produce, what you decline to produce, and the exact sentence you will say in the meeting where the number appears on a slide.
Approach
- Recognise what is being probed: whether you can find the legitimate request inside an illegitimate framing instead of either complying or refusing on principle. The generic answer promises to push back; the strong one produces something genuinely useful and states its limits in the room, without ambushing anybody.
- Separate the decision from the justification. Sunsetting the tier may be correct for reasons the data does not hold, such as support cost, roadmap surface area or sales motion. What you decline is a one-sided document. What you produce is the case read both ways, which also happens to be more useful to the leader.
- Build the symmetric analysis: MRR at risk at constant FX, the share of affected accounts with a plausible migration path given seats_licensed and billing_term, the recovery rate assumed for that migration and where it came from, and the downside case in which high-utilisation accounts treat the sunset as a reason to re-evaluate the vendor entirely.
- Surface the inconvenient fact privately and early. The highest seat utilisation in the book is a retention signal, and the leader should hold it before the room does, so they can incorporate it rather than be caught by it.
- Agree the meeting sentence in advance with the leader, so that nobody is surprised. Something to the effect that the tier is 6% of MRR and its accounts are the most heavily used in the book, and that the case for sunsetting rests on cost and focus rather than on revenue. That is true, it supports the decision on its real grounds, and it stops the deck claiming the numbers endorse it.
- Decide your own line before you need it: what you will not put your name to, and that the route if asked anyway is your own manager rather than a confrontation in the meeting.
Follow-up
- The deck circulates with your analysis included and the downside case removed. What do you do, and by when?
- What changes if the honest analysis says the sunset is clearly the wrong call?
- How do you write the same memo when the leader is your skip-level and the meeting is tomorrow?