Sunrun Account Executive interview: onboarding expectations shifted

The timeline and expectations felt inconsistent from the start. I was told onboarding and scheduling would be simple and that I would be placed at one site, but after onboarding I had to travel to another county for a team meeting and visit several sites instead of the one where I applied.

The training ramp also took much longer than I expected because of extensive paperwork and back-and-forth. Scheduling and ownership of the process felt uneven, and HR sometimes seemed overwhelmed. The experience did not match the early promises, which made it uncomfortable to reconcile what I was told with what happened.

Location: New York, NY. Overall feedback: negative. Offer status: got offer.