Adyen Account Executive interview: missing customer context

Recruiting contacted me several times over about two months. Once I finally replied, the process followed a normal path: recruiter first, then a hiring-manager round that felt as though it went well. The third round surprised me because nobody had told me it would be a set of hypothetical, multilayered customer questions.

I could speak at length about my own customers and had strong stories, but their customer scenarios lacked basic context. I was not told the pain points or even who the customers were. Without that, I felt forced to talk aloud without enough information to build a coherent sales strategy. I have always thought sales conversations need grounded input first.

I declined to continue after that round. Even though the earlier process felt fine, the customer-scenario mismatch made it hard for me to picture working in the same style.

Location: United States. Overall feedback: negative. Offer status: no offer.